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The Technical Service Engineer is responsible for the technical boarding of Ingenico ePayments’ merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Ingenico ePayments’ Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Ingenico ePayments provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The implementation manager has broad e-commerce payment and service knowledge.
During the technical integration, the Technical Service Engineer must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant’s requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration.
The Technical Service Engineer role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled.
Deliverables / Tasks
Critical Competencies
Skills & Experience
Technical Knowledge
Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We are shaping the future of payment.
Our team comprises 8,000+ people spread around the globe representing 78…
Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We are shaping the future of payment.
Our team comprises 8,000+ people spread around the globe representing 78 different nationalities. We are proud of the diversity and professionalism of our employees. Whether they work in technical or business support functions , they all contribute to our success as the global leader in seamless payment. We believe in making the company and people successful, together.
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