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Technical Service Engineer

Posted 24 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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The Technical Service Engineer is responsible for the technical boarding of Ingenico ePayments’ merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Ingenico ePayments’ Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Ingenico ePayments provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The implementation manager has broad e-commerce payment and service knowledge.

During the technical integration, the Technical Service Engineer must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant’s requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration.

The Technical Service Engineer role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled.

Deliverables / Tasks

  • The work environment is very dynamic and extremely competitive.
  • Payment products and supporting internal and external technology are rapidly evolving, the implementation managers must keep up with industry trends.
  • Deliveries
  • Integration of new merchants/ new accounts for existing merchants
  • Technical support for existing merchant accounts
  • Supporting pilots for new products
  • Product maintenance: liaise with IT & Product departments in respect to product faults
  • Work together with various internal stakeholders to resolve merchant enquiries

Critical Competencies

  • Strong intellectual capabilities: capable to absorb large amount of information
  • Commercial mind set: able to relate project delivery to revenue targets
  • Internal/external stakeholder management capabilities: power of persuasion
  • Able to accurately perform under pressure
  • Able to effectively cope with change
  • Relevant technical capabilities

Skills & Experience

  • Bachelor or Master degree, preferably in a technical field
  • Previous experience in the ecommerce payment industry is preferred
  • Precision and strong analytical skills
  • Experience in managing customer relations (internal/external)
  • Excellent command of English (written and spoken)
  • Planning & Organizational skills: project management expertise is a plus
  • Excellent communication skills
  • Affinity with e-commerce / payment industry

Technical Knowledge

  • Proficiency in MS Office
  • Knowledge of XML, JSON and REST web service is a must
  • Knowledge of programming languages as Java, JavaScript, PHP, Android, iOS, or .NET is a big plus
  • Knowledge of the following is an advantage, but not strongly required: CSS, HTML, Internet Protocol Interfacing/Networks, Certificates (SSL), relational databases (e.g. Oracle).

Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We are shaping the future of payment.
Our team comprises 8,000+ people spread around the globe representing 78…


Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We are shaping the future of payment.

Our team comprises 8,000+ people spread around the globe representing 78 different nationalities. We are proud of the diversity and professionalism of our employees. Whether they work in technical or business support functions , they all contribute to our success as the global leader in seamless payment. We believe in making the company and people successful, together.

IT
Hoofddorp
8,000 employees