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Customer Nutrition Advisor, Italian Market

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Italian (Fluent)
Dutch (Fluent)

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We have a great opportunity for a Customer Nutrition Advisor to join our Customer Service team. In this position you will focus on giving expert advice to our customers on complex nutrition queries.At Body & Fit, our customers are our heroes! Body & Fit’s customer service sets us apart from others because service excellence is something we are passionate about. We are committed to a fantastic customer experience, advising our customers on the right products to achieve their healthy lifestyle goals!

Key Accountabilities

  • Give nutritional advice about our products and how they can help our customers achieve their healthy lifestyle goals
  • Manage complex nutritional queries from our customers
  • Listen attentively and answer customer questions about their orders
  • Manage communication with customers through multiple channels including phone, e-mail and chat
  • Register queries in our customer service system RobinHQ
  • Assist customers in the order completion and payment process
  • Understand and record any customer complaints and either resolve them directly / immediately or through escalation within the CS or wider Body & Fit team
  • Increase customer engagement by making every customer feel unique
  • Monitor your own progress to ensure you are achieving customer satisfaction
  • Actively identify trends and developments in the field of sport, diet, nutrition and healthy lifestyles
  • Contribute to the continuous improvement of our services and our communication to continuously increase our overall customer satisfaction

About You

  • HBO / Bachelor / Masters education in Nutrition and Dietetics
  • An interest in fitness, nutrition and a healthy lifestyle!
  • Fluency in English and Italian
  • Customer-oriented with an enthusiastic attitude
  • The ability to multitask with the customer, phone and computer
  • The ability to be flexible in an dynamic environment
  • Strong attention to detail
  • The ability to work independently, but also have a great team spirit!

Why join Body & Fit?

  • The opportunity to develop your career in a fast paced business that is currently evolving!
  • A generous Body & Fit company discount!
  • Other benefits to include health, fitness, bike plan, travel allowance and pension
  • The chance to be part of Glanbia Performance Nutrition, one of the world’s largest sports nutrition brand families with an emerging presence in lifestyle nutrition.

Please note: To be eligible for this position you need to have a valid working visa / permit to work in the Netherlands.

In 1995 gestart met een klein winkeltje in Zwolle, inmiddels zijn we met meer dan 230 medewerkers uitgegroeid tot de grootste online speler op het gebied van (sport)voeding, supplementen, Smart Food en diëten (weight-care) in de Benelux en inmiddels actief in Duitsland en Frankrijk. Body & Fit is onderdeel van het beursgenoteerde Glanbia PLC. Een van 's werelds toonaangevende producenten…


In 1995 gestart met een klein winkeltje in Zwolle, inmiddels zijn we met meer dan 230 medewerkers uitgegroeid tot de grootste online speler op het gebied van (sport)voeding, supplementen, Smart Food en diëten (weight-care) in de Benelux en inmiddels actief in Duitsland en Frankrijk. Body & Fit is onderdeel van het beursgenoteerde Glanbia PLC. Een van 's werelds toonaangevende producenten van o.a. eiwitten en bekend van de performance nutrition merken Optimum Nutrition, BSN en Think Thin.

Body & Fit onderscheidt zich door de combinatie van kwaliteit, innovatie en prijs. Als marktleider in de sector zijn we constant in ontwikkeling. Innovatie en uitbreiding van het assortiment is continu aan de orde van de dag en daar zijn we trots op!

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Heerenveen
230 employees