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Sales Quality Assurance Specialist

Job ID
Posted 23 Mar 2024
Work experience
1 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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About the challenge

Are you a detail-oriented? Do you have solid analytical skills? Do you have good judgment with the ability to make timely and sound decisions?

We are looking for an experienced Quality Assurance Specialist for analyzing the overall quality of inbound/outbound telephone calls/chats for our Sales team. You will evaluate our team by rating effectiveness; providing quality ratings and identifying training needs.

Your goal is to ensure that our service provides a good quality process and/or customer satisfaction and loyalty support by:

• Review call and chat to evaluate the achievement of quality expectations within Sales team based on established measures and processes.

• Using formatted assessment tools conducts service assessments and results.

• Prepares and submits the status report to management regarding current assessments, projects and any other information necessary

• Provide feedback to the managers so that she can inform the employees related to Sales person (including first call resolution), quality standards and accuracy.

• Develop quality guidelines, orientation, and other materials to facilitate employee understanding of requirements and encourage achievement of desired results.

Who we are looking for

• A Bachelor degree, any major with 1-2 years related working experience

• CRM or Database Management Experience

• Proven ability to effectively communicate both orally and in writing

• Ability to multi-task and manage competing priorities and workload/resources in a fast moving environment

• Excellent interpersonal, facilitation, and relationship management skills

• Results oriented, self-starter with the ability to work independently with general direction

• Resourcefulness and creativity in solving business problems

• Intermediate Skill with MS Excel and MS Word

Lamudi is a property platform that brings transparency to real estate markets in 13 countries across Asia, the Middle East, and Latin America. Launched in 2013 we are one of the youngest platforms in most of our markets, which most strongly shows in the level of fun, energy and according to success with which we outrun our competition.
Now we are…


Lamudi is a property platform that brings transparency to real estate markets in 13 countries across Asia, the Middle East, and Latin America. Launched in 2013 we are one of the youngest platforms in most of our markets, which most strongly shows in the level of fun, energy and according to success with which we outrun our competition.

Now we are looking for great minds and characters to continue our path beyond market leadership towards building truly dominant go-to-marketplaces for real estate.

Real Estate
Unknown
80 employees