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Global Training Manager Financial Technology - London, UK

Posted 23 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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The Global Training Manager is responsible for managing multiple projects small to large in scope. This includes consulting with teams across the organization and business leadership to gather training requirements and content, to uncover knowledge gaps, and to proactively listen for additional training needs. In addition, the Global Training Manager collaborates with leadership to define training objectives and measurable expectations. This role is also responsible for creating instructional materials, job aids, activity materials, evaluation tools, assessments, reinforcement of training materials and certification programs. It is critical that the Global Training Manager provide feedback to leadership on the adoption and the level of expertise achieved by the team members. The Global Training Manager manages projects and directs staff in other functions to provide training to support business goals and initiatives.

Tasks for the position include; consulting, creating project plans, new program development, new hire training, coordination and facilitating training programs, technical training, assessing and evaluating learning and content and managing small-to-large training events on-site or via webinars.

Your tasks and responsibilities include:

  • Business Consulting
  • Designs, develops, and implements / delivers training
  • Assesses and evaluates training

All Locations:

  • Consults with business leaders to assess and define training needs and knowledge gaps, gathers training requirements and content, proactively listens for additional training needs and discusses performance improvements or knowledge enhancement opportunities. (e.g., new hire training, sales skill development, product knowledge, industry knowledge, tool/process training)
  • Provides industry insight and training recommendations to leadership.
  • Works with leadership to create training objectives and expectations that are measurable.
  • Workflow: Conducts thorough work flow analysis with teams. Captures current processes and process improvement opportunities.
  • Determines the best instructional method for each training session.
  • Designs, develops, and edits instructional materials in various mediums (presentations, recorded, podcasts, webcasts, Skype Meetings, webinars, e-learning) including desk procedures and job aids based on current business rules, operational processes and contract modifications.
  • Coordinates and conducts training events through Skype/Global Meet Meetings or through the Learning Management System
  • Organizes and facilitates internal new employee training programs
  • Creates assessments, evaluations and certification programs for training events.
  • Monitors progress, manages risk and keeps leadership informed about progress and expected outcomes.
  • Manages and tracks assessments and certification programs.

Wolters Kluwer is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

IT
Alphen aan den Rijn
10,000 employees