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Project Manager - Operations - Customer Support (Installs)

Posted 22 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Introduction

Do you find joy in identifying insights and turning them into projects that lead to structural improvements? Do you love finding, analyzing and turning data into insights that lead to “Eureka” moments? Are you passionate about managing projects and convincing multiple stakeholders to support your project? If so, ASML is looking for people like you to join our Operations team in the Customer Support (CS) sector.

Job Mission

“Develop a voice, deploy the voice”

Your mission, if you choose to accept it, is to identify, initiate and execute structural improvement projects to improve Install operations globally. You will connect with regional Install teams to translate insights into structural improvement projects and deliver them. You are the voice of field in headquarters, and you will ensure resources for improvement projects are secured and utilized on time, in full for benefit of regions and ASML.

Job Description

As a Project Manager Operations-Customer Support (Installs), you are expected to:

  • Design improvement roadmaps in (Pre)Install operations based on voice of field and business needs
  • Identify, initiate and deliver projects by preparing business cases and project plans
  • Build and leverage close collaboration with EUV factory, Supply Chain Management and others to drive X-sector improvement projects
  • Setup and drive operations performance dashboard “Mission Control” connecting regions and central stakeholders

Education

Master degree in a technical subject (Mechanical/Electrical Engineering, Mechatronics) or Business Administration with technical affinity, plus over 8 years of experience in industry or consulting

Experience

  • Consulting experience in one of the top-4 firm or industry, with relevant experience in operational excellence projects
  • Project management in operations in manufacturing sector, involving strong cross-sector collaboration
  • At least 5 years’ relevant work experience as a Sr. Project Leader or an equivalent position, proven record of deliverables
  • Experience in a LEAN and/or AGILE environment can be an advantage

Personal skills

  • Good listener and collaborator
  • Analytical champion with passion for translating numbers into stories and insights
  • Result oriented and driven to convince, inspire and motivate people.
  • Problem solving skills with a structural approach
  • Versatile in managing multi-cultural engagements
  • Able to influence without power
  • Fluency in English

Context of the position

Within ASML, the Customer Support (CS) group is responsible for the installs (with manufacturing), maintenance, repair and continuous improvement of ASML systems at customer locations. As a Project Manager in CS EUV Installs, you are part of the CS worldwide Installs Program group and report to Installs Program Manager.

BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.

Engineering
Veldhoven
20,000 employees

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