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Trainee Computer Operator

Posted 21 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Overview

We’re Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We’re made up of 79,000 passionate people, call 1,302 stores home and operate in 10 countries. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

Kingfisher IT supports every brand and every individual user across our global business. That’s huge. And that’s not all – Kingfisher IT are simplifying the way we work by streamlining and improving our systems and technology, across every part of our business.

We’re an encouraging, open-minded and passionate bunch at Kingfisher IT, always looking for the best way of doing things by pursuing innovation in the field and continually raising standards. When you become part of our team, you’ll see the impact you have in every decision you make.

We are looking for a Trainee to join our Computer Operations team. Operators are tasked with running round the clock support to ensure the needs of our customers are met; from maintaining servers and working with support teams to resolve technical issues to liaising with distribution centres to ensure logistics and customer orders are on track, the Ops team provides a vital and valuable role to the Kingfisher business.

After 6 months at Kingfisher, you will enter a 15-month Apprenticeship Scheme to gain an Infrastructure Technician Level 3 qualification.

Responsibilities

Your role as an operator will be at the heart of a dynamic and reactive department, providing dealing with third party companies, such as IBM, no two days are ever the same. Shift work is key component of this role and you will need to adapt to both the day and night shift environments which demand different skills and personal qualities.

The Ops Bridge work as a team to ensure the smooth running of services. You will possess a calm and unflappable attitude and be willing to learn new skills such as IBM monitoring tools, be able to follow instructions and communicate well with your team and the wider business to ensure issues which arise have minimal impact on our customers. To keep the Ops Bridge running you will work in 12 hour shifts operating IT services (24 x 7) in accordance with Kingfisher operational policies and procedures.

You will monitor IT production services of the operating companies that form Kingfisher Plc to fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with other technical support groups. You will work alongside support teams taking on new services as they are implemented and create and maintain records so that work is clearly documented enabling continuity between shifts.

Qualifications

Ideally you will have good general knowledge of IT ( e.g. Microsoft Windows, MS Excel) as well as the ability to pick up new skills quickly. You will have excellent communication skills (verbal & written), good organisational skills, attention to detail and good time management.

To be successful in this role you will be customer focused, self-motivated with ability to work effectively under pressure. You will be reliable and conscientious and have the ability to work as part of a team.

  • French language skill would be advantageous.
  • 5 GCSE grades; 3 x A-C in any subject and A-D in English & Maths

This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, we can’t wait to hear from you.

#LI-BN1

Town

Southampton

Country

United Kingdom

Brand

Kingfisher

Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. We operate under four retail brands - B&Q, Castorama, Brico Dépôt and Screwfix.

Retail
London
5,000 employees