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1st Line Technical Consultant

Job in Glasgow, United Kingdom

Degree level


Job function


Required language

English (Fluent)

Work experience

0 to 1 years

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Proact IT are looking to recruit a 1st Line Technical Consultant based within our Glasgow office.


With a passion for heritage and successful growth figures year on year, we want to develop our UK operations, expanding our European Operation and Support Centre based in Glasgow. We are looking for talented, dedicated 1st line Operation Consultants to join the team and be responsible for Event Management, Operational Checks and 1st Line Incident Management.


  • Incident Management
  • Operational Checks
  • Event Management
  • Customer Services

You will be responding to system triggered alerts on supported customer and in-house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues.

Over a 4-day-on, 4-day-off shift pattern, rotating between days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management).

New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s. No two days are ever the same.

New recruits that hold a full/clean driving license will also be included in our Product Support Group rota. You will be given in-house hardware training on NetApp filers which will give you the skills to carry out onsite diagnostics and installation of parts. PSG staff are compensated for being included on this rota.

Career Progression

Proact provide a structured career path that can match your own personal ambitions. As a business Proact are aligned to the four key industry competencies in Virtualisation, Data, Security & Mobility. Employees with the right attitude and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT. We offer our own in-house training on the tooling and services we use, eLearning on our core technologies and bespoke training tailored to your job role.

Job Type: Full-time

Logo Proact
About Proact
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Proact is Europe's leading independent storage integrator and Cloud services enabler, our cloud service operations manage over 100 petabytes of data. Proact has completed more than 3,500 successful projects all over the world to date.
What makes us stand out from our competitors? We allow our staff’s creativity to flourish which, in turn, allows us to stay at...

800 employees

What employees are saying

James Devlin

1st Line Operative (Glasgow)

“I have enjoyed working for Proact since I started over 6 months ago. I have embraced what has been required and am now moving up to second line. The company is good to work for and you can use the time to expand your skill...

Joe Gravestock

New Business Sales Executive (London)

Joe Gravestock

“From the off there is an emphasis on your self-development, Proact invest resources into giving you the training required to make you effective in your role. The office atmosphere facilitates your progression in the company, senior employees are always happy to support and offer advice. It is...