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AFS Technical Services Specialist | German

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
German (Fluent)
English (Fluent)

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Careers that Change Lives

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa.

The AFS Technical Services Specialist position is office based and you will be responsible for providing remote technical support (phone, e-mail) for AF Solutions’ multi-product ablation business. This position requires up to 10% travel.

We invite both experienced professionals and recent graduates to apply for this position.

A Day in the Life

For this position, we expect you to be a medical technical professional with a passion for helping our atrial fibrillation patients. You should be customer focused and have excellent communication skills to explain complicated technical issues to health care professionals. Furthermore, you should use your communication skills to collaborate effectively with various teams to improve our products and processes.

Your main tasks and responsibilities include:

  • Provide world class technical support to our customers, often during a procedure;
  • Collaborate on improving quality and field service processes to ensure patient safety;
  • Serve as a technical liaison between our stakeholders and the strategic business unit in the United States;
  • On-call availability between 7AM-7PM (availability rotates between colleagues).

Do you have what it takes:

  • Bachelor or master’s degree in (Biomedical) Engineering, Biomedical-or Applied Sciences, or health related degree with demonstrated technical skills;
  • Experience with working in a medical technical environment is desirable;
  • Experience with analyzing technical issues and processes for continuous improvement;
  • Fluency in German and English is a must. Fluency in Dutch and/or another European language is a distinct advantage.

To be successful in this role you recognize yourself as a:

  • Self-starter, and a decision maker;
  • Demonstrated analytical and problem-solving skills;
  • You are a distinct standout colleague, who’s able to establish relationships with colleagues in other countries and departments;
  • Handling several tasks, priorities and projects at once poses no problem for you and you can work well in a high pace environment;
  • Your excellent communication and presentation skills enable you to energize your audience and inspire change.

About Medtronic

As a global leader in medical technology, services and solutions, Medtronic improves the health and lives of millions of people each year. We believe our deep clinical, therapeutic and economic expertise can help address the complex challenges - such as rising costs, aging populations and the burden of chronic disease - faced by families and healthcare systems today. But no one can do it alone. That’s why we’re committed to partnering in new ways and developing powerful solutions that deliver better patient outcomes.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 85,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Medtronic Eindhoven Design Center and Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,500 employees.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.

Healthcare
Heerlen
100,000 employees