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IT Support Technician

Posted 21 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)
Deadline
15 Dec 2019 22:59

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No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways in order to keep them up with development of technological changing.

Strengthening Maersk Group Technology Services is a core, supporting element of the Maersk Group’s aim to build the IT platform and infrastructure required to deliver the right IT solutions. The ultimate goal for this role is to enable the business to win in the marketplace

We offer

  • Exciting job opportunity in an international, challenging business environment characterized by high pace and diversity
  • Work with colleagues and clients across the world.
  • Training and professional development opportunities and global career prospects.
  • Opportunity to enhance your communication, problem solving and relation building skills.
  • Competitive salary and bonus package.

Key responsibilities

The main responsibility of the IT Support Technician is provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, wireless LAN - and user consumer devices such as iPad, tablets etc.

The majority of Maersk Group Technology Services will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, printing services, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling those services which require physical onsite presence, and assisting the remote support teams where required, as well as providing physical onsite support to a diverse range of users.

  • Handling and preparing IT hardware
  • 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
  • Problem and Incident Management
  • Collecting and providing input for improvements
  • Providing direct user facing support via a Tech Bar.
  • Act as a local project coordinator for hardware\software updates\rollouts as required
  • Support for other location within Europe west where appropriate
  • Overall Responsibility for the provision of IT services within the location that the post holder is located, and a small number of remote locations the Netherlands
  • Participate within the on-call support schedule if applicable.
  • Asset management updates to service now

We are looking for

The role requires a confident, self-driven and structured person with solid knowledge and broad experience in solving IT related problems.

Apart from service-mindedness and results-orientation, the person possesses good communication and interpersonal skills as well as fluency in English and Dutch language.

Technical skills:

  • Advanced desktop usage / VPN & Citrix / iPhone / Windows 10
  • Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, WiFi, Bluetooth, etc.)
  • Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
  • Microsoft info-worker tools (Word, Excel, Outlook, Access, SharePoint, Skype For Business, Project, Visio). Office 365 platform.
  • Able to do basic setup of mobile devices like iOS devices, Android devices, Windows Phone, etc.
  • Good understanding of IT infrastructure components and how they function together.
  • Basic server and network troubleshooting skills
  • Knowledge of file and print services
  • Knowledge of Active Directory
  • Knowledge of an IT Service Management application such as Service Now (SNOW)
  • Change and Risk management awareness
  • Basic knowledge on the use of AV equipment (meeting rooms)
  • ITIL V3 Foundation Certification

Interpersonal skills:

  • High sense of urgency.
  • Professional communication and strong interpersonal skills.
  • Ability to work with people at all levels in the organisation.
  • Ability to work and operate independently
  • Excellent prioritisation and problem solving skills.
  • Takes end-to-end responsibility.
  • Customer oriented mindset
  • VIP support mindset
  • Extensive understanding of cultural diversities and how to deal with these communication-wise.

A.P. Moller - Maersk is an integrated transport and logistics company with multiple brands and is a global leader in container shipping and ports. Including a stand-alone Energy division, the company employs roughly 88.000 employees across operations in 130 countries.
In 2016, A.P. Moller - Maersk Group is no. 240 in the Fortune Global 500 listing of the world's best companies.

Manufacturing
Rotterdam
10,000 employees