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Description
We are keen to bring people with different levels of experience into our customer operations team. Please apply to this role if you have have less than 1 year of continuous professional employment.
Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.
Our Energy Specialists are responsible for Bulb’s member experience.
Responding to a member query means that you do all the work from beginning to end to resolve the issue. Elsewhere this might be done by multiple departments. But our Energy Specialists are able to handle all types of queries, from questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, to everything in between.
With Bulb you’re helping to shape the future of green energy. And joining a community that saves 4.6 million tonnes of CO2 from entering the atmosphere each year.
As an Energy Specialist you’ll be learning huge amounts about how a modern, innovative company engages with its customers.
Our Energy Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.
Requirements
At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.
We care deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example. If you recognise yourself in any of these traits, we’d love for you to send us an application.
Here are the things that we think are essential to succeeding in the job.
Here are some other things we think will be valuable, but we're also open-minded.
Benefits
Healthcare and a pension plan with employer contributions, childcare voucher scheme and a cycle to work scheme.
Making energy simpler, cheaper, greener.
Bulb is a startup energy supplier that provides 100% renewable electricity and gas to homes across the UK. We offer energy at a fair price, that’s simple ...
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