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Business Analyst (Intern) - Bachelors or Masters - UK

Internship in Feltham, United Kingdom

Degree level


Job function


Required language

English (Fluent)

Work experience

0 to 1 years

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Location: Bedfont Lakes, Feltham, UK 

Start Date: July 2020 - July 2021 (1-year internship)

We are looking for an IT Analyst to join our team to help transform the mobile experience for Cisco's employees globally. As one of the early adopters of Bring Your Own Device (BYOD), we continue to push boundaries, create new experiences and ensure our employees can be productive everywhere, and on any device. 

As part of a global team responsible for employee devices, we need you to bring your passion for mobile technology and personal computing to help create the next generation of mobile experiences for Cisco employees.

What you’ll do

Be coached by world-class leaders who will challenge and mentor you. Join with a team of new Interns all starting your careers together, increase your professional development whilst meeting the demands of your projects and programs. 

  • Look for opportunities to continually simplify, improve, and automate repeatable processes across the organization. 
  • Documenting and presenting findings from research
  • Developing, monitoring and analyzing key performance indicators to measure IT Business service performance.
  • Interacting with business users to assess their needs and be able to translate them to specific requirements.
  • Analysing IT Service Desk case data to identify opportunities for case reduction and service improvement. Presenting service metrics to support internal reviews.
  • Helping to drive adoption of IT Services (e.g. desktop security technologies) at Cisco.
  • Reviewing operational process and procedures to identify optimization opportunities to improve quality and efficiency.
  • Working with the design, engineering and software testing teams.
  • Leading or working in project teams on cross-functional initiatives to support the local, regional and global Cisco IT workforce community.


  • Currently pursuing a bachelor's or master's degree that provides dedicated modules for maths, information technology or scientific study (penultimate year). 
  • On track to receive a minimum of 2.1 
  • Enthusiastic and curious about the application of technology and its potential. 
  • Passionate about and committed to lifelong learning – willing to invest time in training and developing your skills 

What we offer

At Cisco, we truly believe in the wellbeing of our employees and work-life balance and our benefits package is designed to reflect this. 

  • Annual Leave: 20 days plus bank holidays 
  • Access to Cisco’s onsite office facilities including; 
  • Free shuttle buses between local stations and the Cisco Campus office 
  • Starbucks Coffee bar 
  • Access to a large canteen 
  • Massage chairs & nap pods 
  • An onsite Nuffield Health gym and showers (at an additional cost) 
  • At Cisco, we encourage a culture of giving back to the community, and you'll be invited to participate in giving back events organised either by the IT team or the Bedfont Lakes campus CSR team. 
  • You will be invited to join Cisco’s annual summer BBQ in July. 

Additional Information 

  • Apply by 15th November to attend our Assessment centre in December. 
  • Our selection process is as follows: Application - Recruiter Telephone Assessment - Hiring Team Telephone Interview – Cisco IT day incorporating an Assessment Centre. 
  • You must be able to live and work in the UK. EU visa sponsorship is available, unfortunately, we do not sponsor International visas.

Why you will love Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 

We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

Life in Cisco IT:

We are uniquely positioned to see how the rest of the business operates – because between us - we support everyone! The possibilities to create, to build solutions that impact transformational change are endless because change is our constant. 

Our team is everywhere, and so whilst based in the UK, we regularly work with people across the world and occasionally travel to meet each other. 

We are devoted to spreading the word about technology in the community and ask our graduate hires to do the same, allocating 10-20% of their time in the first year to initiatives such as IamIT in schools and STEM events. In addition to this, we like to have fun and have regular team events. 

Don’t take our word for it, check out what some of our recent hires are saying! #wearecisco

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