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Technical Account Manager, Google Cloud

Posted 26 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Minimum qualifications:

  • Experience in data center infrastructure, operating systems, networking, security, system administration, and/or service management.
  • Experience in account management, client service, and/or consulting. Experience working with a geographically dispersed team/customer base.
  • Ability to travel 30% of the time.

Preferred qualifications:

  • MBA or Master's degree in management, technical, or engineering field.
  • Experience in cloud operations (e.g., capacity planning, product release management, etc.).
  • Experience working with channel partners, systems integrators and third-party developers.
  • Experience in application/workload migration to Cloud architecture.
  • Ability to present technical materials effectively to diverse stakeholder groups and to engage effectively with senior executives.

About the job

Google Cloud teams work with companies and agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.

As a Google Cloud Technical Account Manager (TAM), you will draw on your technical, communication, and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments. Your previous experience with enterprise infrastructure implementations, cloud platform design, Big Data solutions, and application development will play a critical part in your day to day work driving success and advocating for our strategic customers. You will oversee aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations. You will develop deep and lasting relationships with business executives and IT stakeholders to develop an understanding of their business requirements and goals. Building on this knowledge, you will own the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation to optimize their value on Google Cloud.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

Responsibilities

  • Establish executive relationships, advocate for customers to overcome adoption blockers, and coordinate across multiple work streams and teams to maintain customer growth.
  • Manage the relationship with customers to optimize value and drive successful adoption of Google Cloud.
  • Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones.
  • Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagement.
  • Drive customer feedback to Google product management and engineering to ensure the best possible production experience.

Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on…


Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on contributor, and everyone wears several hats. Because we believe that each Googler is an equally important part of our success, no one hesitates to pose questions directly to anyone, at any level, in the company.

IT
Dublin
75,000 employees