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Service Management Intern

Internship in Corsham, United Kingdom

Degree level


Job function


Required language

English (Fluent)

Work experience

0 to 1 years

Start date

July 1, 2020

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AIRBUS Defence and Space Limited

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

Start date: Jul/Aug 2020

Location: Corsham (Hawthorn)

To stay on top, Airbus recognises the importance of supporting high-achieving and talented undergraduates. We do this through offering challenging internship opportunities during which your skills and potential are fully maximised.

Our internships give a unique insight into potential career paths within Airbus. They are designed so that you can put your theoretical knowledge into practice and gain crucial industry experience. The skills and knowledge you gain will improve your chances of a future role within the Airbus and should benefit your future studies.

The role of the Service Management Intern will be based in the Airbus Defence and Space Satellite Communications UK Government Service Delivery department at the Skynet Main Operations Centre, Corsham, Wiltshire.  The Service Delivery team are responsible for the provision of global fixed and mobile satellite communication services to military, government and civilian organisations.  The UK MOD is our key customer, a large proportion of our delivery is focused on the provision of mission critical, secure, operational communications services to military headquarters and personnel deployed across the globe.  We are collocated with our UK MOD customer in Corsham, this positions the customer at the centre of our operations and it also provides Service Delivery with an insight into a wide range of UK Defence activities.

Main activities will include:

Supporting a team with both a business and a customer focus, ensuring the effective delivery of high quality, cost effective managed services, this includes monitoring and reporting of contractual service delivery metrics, maintaining high levels of customer satisfaction, management of the profitability of service revenues and identifying areas for continuous service improvements.  In addition, overseeing the development of new products and services in order to secure growth for the business.   


Please note, we love your interest in working for Airbus but we do ask that you make only one application. We encourage you to take time to decide which of our exciting opportunities is right for you and then submit an application that best represents you, your skills and experience in connection with the role you have selected.

One application: Make It Possible, Make It Happen, Make It… Count!

Our Internships are open to Undergraduates only. Therefore it is mandatory for candidates to be an undergraduate for the whole duration of the placement.

Successful candidates will be able to demonstrate the following;

  • Studying towards a  degree in Telecommunications, IT Service Management or related subject.
  • Interest in a career in telecommunications and service delivery.
  • An understanding of networks.
  • Proficiency in the use of Microsoft Office Excel.
  • High attention to detail with the ability to take a systematic, logical and critical approach to work.
  • Good written and verbal communication skills.
  • Good problem solving skills.
  • An understanding of satellite communications is desirable.
  • Knowledge of business finance / financial information is advantageous.

The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.

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About Airbus
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Airbus is a global leader in aeronautics, space and related services.

Aerospace & defence
10,000 employees