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Customer Service Agent - Artwork (France, full time)

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
French (Fluent)

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Bonjour!

Our current Customer Service team for France is already filled with talented agents. But if you are sure that you are the missing piece of the puzzle that we need, we are open for you to convince us! Keep in mind that we are super strict, we are only open to the best talent that will bring our team to the moon and beyond.

Our culture is extremely important to us, so a fit between you and our culture is an absolute must. Check for yourself whether you think this would be a good match by reading our Helloprint Culture Book. Enthusiastic? Give it your best shot and let us know why!

Customer Service Agent FR

As Customer Service Agent you will be part of Helloprint’s Customer Happiness team, which is part of our international Customer Experience Centre in Valencia. Our team makes sure that the thousands of customers who visit us every day will become super-satisfied and stay that way, all from our amazing office in Spain. We are looking for the most customer-oriented superstars out there, who know how to provide “the wow factor” for our customers within a dynamic environment at a high pace.

Day after day you will give our customers an experience they won’t forget, together with your colleagues. It’s your job to make sure customers like being in touch with us because of your knowledge and your enthusiasm. We want them to put the phone down with a smile on their face after talking to you! You help them through the process and show them that ordering print is really, really easy at Helloprint. It is your job to provide the kind of service that give our customers the wow factor over the phone, through email and in our chat. Customer Happiness is the heart of Helloprint and the key to achieve our goals.

What you do

  • You are the first contact with customers when there are issues and you know exactly how to solve this in the best and fastest way possible;
  • You are super customer-friendly, nothing is too much to ask and you do everything within reach to make the customer happy;
  • You guide customers with their orders and make sure they make the right decisions;
  • You act proactively in finding new ways to optimize processes with the goal of minimizing the amount of complaints we receive.

What we are looking for

  • A completed Bachelor degree;
  • Experience with Customer Service;
  • Experience with InDesign or other artwork skills are a huge plus;
  • You are super customer-friendly and enjoy being in touch with customers;
  • You have a real hands-on mentality;
  • You are dynamic and flexible and therefore you fit in well with the Helloprint environment;
  • You are a real team player and a great addition to our amazing team;
  • You think in solutions, and you excel in problem solving in a creative way;
  • You are available throughout the whole week, so also on an occasional evening and weekend day;
  • You live in or around Valencia (or you are planning on moving there);
  • Native in French.

What we offer

  • A unique possibility to have an amazing time in Europe’s coolest city;
  • A very cool office, right next to Nuevo Centro, a mall filled with shops and restaurants;
  • A team of 80 amazing colleagues with 22 different nationalities and an average age of 27;
  • Hola! Free Spanish classes with your colleagues;
  • A lot of extras: breakfast, lunch and dinner all taken care of, very healthy and delicious freshly prepared by our Mona. Also, the best drinks and events, need we say more?
  • Good compensation, including a bonus-scheme.

More about Helloprint

Helloprint is one of Europe’s fastest growing technology companies, active in 8 countries and winner of the Deloitte Fast50 Rising Star Award 2016. From our offices in Rotterdam and Valencia we make sure our customers will love us. As we want to grow faster, we’re searching for new Helloprinters. People who love to help out our customers, who go out of their way to provide excellent service and who are looking for an environment with young and ambitious people. Individuals who want to work in an environment that matches 2018.

Up for it?

Our Helloprint talent acquisition process is straightforward with one important goal - knowing for sure that you and Helloprint are both up for it in the long run!

When we receive your application and our first impression is positive, we will contact you and explain all steps that will be part of our process.

Bij HelloPrint bouwen we het grootst platform voor gepersonaliseerde print producten ter wereld.
HelloPrint is officieel erkend als een Great Place to Work en met een gemiddelde leeftijd van 30 jaar zijn wij dé plek om jezelf hard te ontwikkelen. In het hartje van Rotterdam zit ons hoofdkantoor en in het zonnige Valencia zit onze Customer Experience Center.

Other
Rotterdam
Active in 13 countries
60 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Pedro

UX & IT

Pedro

“HelloPrint really makes me feel like the sky's the limit, be prepared to work with brilliant people that are the best at what they do and make you grow at a speed that I never thought possible. Go fast break things, that’s the motto for the techies in the company! “

Isabelle

Sustainability

Isabelle

“At HelloPrint you are forced to get out of your comfort zone. And that’s where the real magic happens! And who doesn’t love magic?"