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Sign upAs a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.
Core responsibilities:
Abilities, skills and experience required:
About Us
Doing a 12-month placement at Focusrite is like becoming one of the family. A rapidly growing, global family. We’re focused on providing opportunities for everyone and anyone to enjoy creating music.
Our placements are very popular, and that’s mainly because you can really get stuck in during your year with us. We don’t ask you to answer the phones and do the photocopying. We want you to help develop our products, market our brands, speak to our customers and make us better. A lot of our previous placements are now full-time employees.
All placements last for 12-months. We pay you £16.5k per year (£17.5k in London), and you get to share in some of the same benefits as our permanent employees; an employee purchase scheme, free breakfast and lunch, health insurance, generous holiday entitlement, company music events, lunch and learns from across the business and external visits – we’re all about innovation, fresh thinking and creating awesome music making experiences for our customers.
Our four brands, Focusrite, Focusrite Pro, Novation and Ampify, come together around a common mission to remove barriers to creativity.
Focusrite is The Interface Company. That’s what it does. More people record and listen to their productions through Focusrite than any other interface brand. The Focusrite Pro division has been created as a distinct group, focused on serving the unique needs of commercial operations.
From the ubiquitous Launchpad 8 x 8 grid behind over a billion YouTube views, to the synthesisers behind a constantly evolving new musical landscape, Novation plays a huge part in shaping the music and art of tomorrow.
Born out of Novation and based in Tileyard, Kings Cross, Ampify holds true to our fundamental purpose, creating cool music-making software that brings the life-enriching experience of music making to a larger audience than ever before.
We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.
We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it.
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