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Service Assistant Placement

Internship in High Wycombe, United Kingdom
Posted

Degree level

Bachelor

Job function

Customer service

Required language

English (Fluent)

Work experience

0 to 1 years

Deadline

Jan 6, 2020 10:59 PM

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We are looking for an enthusiastic individual to join the in-house Service Department at our head office. This is a varied role comprising product repairs, picking and dispatching of parts orders, communicating with customers, and helping our world-wide service network serve our global customer base, all while looking for opportunities to improve product reliability.

Key Responsibilities:

  • Service and repair of Focusrite and Novation products to a component level.
  • Picking, packing and shipping parts orders.
  • Responding to customer enquiries via email and telephone.
  • Ensure effective turnaround of products through the department.
  • Continually working to improve our systems and processes to deliver the above.

Abilities, skills and experience required:

  • A keen appetite to learn new skills.
  • Good organisational and communication skills.
  • A polite and helpful phone and email manner.
  • Collaboration, working well as part of a team.
  • Experience with music technology products and digital audio workstations.
  • Experience with Windows systems.
  • Proficiency in Microsoft Office.

Desirable:

  • Previous experience with sales administration applications.
  • Experience with Mac OSX systems.
  • Electronics knowledge.

About Us

Doing a 12-month placement at Focusrite is like becoming one of the family. A rapidly growing, global family. We’re focused on providing opportunities for everyone and anyone to enjoy creating music.

Our placements are very popular, and that’s mainly because you can really get stuck in during your year with us. We don’t ask you to answer the phones and do the photocopying. We want you to help develop our products, market our brands, speak to our customers and make us better. A lot of our previous placements are now full-time employees.

All placements last for 12-months. We pay you £16.5k per year (£17.5k in London), and you get to share in some of the same benefits as our permanent employees; an employee purchase scheme, free breakfast and lunch, health insurance, generous holiday entitlement, company music events, lunch and learns from across the business and external visits – we’re all about innovation, fresh thinking and creating awesome music making experiences for our customers.

Our four brands, Focusrite, Focusrite Pro, Novation and Ampify, come together around a common mission to remove barriers to creativity.

Focusrite is The Interface Company. That’s what it does. More people record and listen to their productions through Focusrite than any other interface brand. The Focusrite Pro division has been created as a distinct group, focused on serving the unique needs of commercial operations.

From the ubiquitous Launchpad 8 x 8 grid behind over a billion YouTube views, to the synthesisers behind a constantly evolving new musical landscape, Novation plays a huge part in shaping the music and art of tomorrow.

Born out of Novation and based in Tileyard, Kings Cross, Ampify holds true to our fundamental purpose, creating cool music-making software that brings the life-enriching experience of music making to a larger audience than ever before.

We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.

Share:
Logo Focusrite
About Focusrite
to company page

We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it.

Engineering
High Wycombe
205 employees