Would you enjoy combining the optimization of the performance of an existing LCP platform (a physical platform that enables our lithography applications) with the challenges of introducing a VCP platform (a new solution that will run on the customers’ IT network and will be able to handle new and larger lithography applications)?
Do you understand what customers need for their production and how we can secure this with the solutions that we bring to the field? If so, then this role of Startup Equipment Support Engineer for LCP and VCP is just the right opportunity for you.
Sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. The central CS organization (mainly in the Netherlands) makes sure that local offices support the customer effectively by providing field offices with knowledge, technical and process support.
You are the technical interface for the LCP and VCP competence between the CS Field organization and the different sectors at ASML Headquarters in Veldhoven with Development & Engineering (D&E) as main counterpart. You use your understanding of the way-of-working in the field, your technical knowledge and your communication skills to look for efficient solutions which are needed to reach the operational targets of our installed base.
Engineers in the field recognize you as the main point of contact for questions and follow-up of structural issues. You make sure that the CS Field organization is prepared for their job by securing the quality and completeness of the work preparation (e.g.: patch release notes, install instruction, interface delta documents) and sharing knowledge.
You will provide introduction support for new ASML (virtual) systems and upgrades. A holistic knowledge of ASML products is enhanced by your on-going working relationships with a broad range of specialists that will enable you to successfully introduce new products into the field. Your close proximity with the field also makes you the ideal source of fresh ideas in new product development. This gives you excellent opportunities to provide requirements for future developments and new product designs.
Main tasks and responsibilities:
Bachelor or Master degree in relevant technical area (e.g.: Electronics, Computer Science, Software Engineering).
Preferably 3 or more years of experience as a Customer Support Engineer in a semiconductor (or any other relevant industrial) environment.
Experience in a software-oriented environment or strong interest and affinity with it.
Knowledge of ASML application software and/or LCP/VCP platform on a specialized technical level is a huge plus.
Context of the position
The Startup Equipment Engineer (SES) for LCP and VCP is part of the CS LCP/VCP team, supporting the existing LCP platform and preparing and rolling out the new VCP platform:
The SES Engineer takes care of validating quality and rolling out solutions for LCP and VCP to our customers in the field. You will work for the CS Project Leads for LCP and VCP and report to the group lead of the Metrology Patterning Control Project Lead & Engineering team.
Willingness to travel internationally up to 30%
CV and motivation letter are required for this role.
BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of...
I'm an Integrator in Electrical Engineering at ASML. I'm working on a module that is called the source which consists of 30 kilowatts of laser power.
To build up a laser system of 30 kilowatts is very time consuming. So, we created a simulation rack which...
I am a mechanical design engineer at ASML. In our EUV, or extreme ultraviolet light machines, we use this kind of light to create tiny features on the microchips.
In order to create this light we use tin droplets and we shoot them with a high power laser....