Do you know what it takes to secure the quality of the metrology software that we roll out to our Yieldstar systems in the field? And what our field engineers need to successfully implement the new features and fixes towards our customers? If yes, then this role of Competency Engineer Metrology Software at Customer Support department is just the right opportunity for you.
Sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. The central CS organization (mainly in the Netherlands) makes sure that local offices support the customer effectively by providing field offices with knowledge, technical and process support.
You are the technical interface for the software competence between the CS field organization and the different sectors at ASML headquarters in Veldhoven, like Development & Engineering (D&E) and Manufacturing. You use your understanding of the way-of-working in the field, your technical knowledge and your communication skills to drive efficient solutions which are needed to reach the operational targets of our installed base.
Engineers in the field recognize you as the technical expert whom they can contact for questions and follow-up of structural issues. You make sure that the CS Field organization is prepared for their job by securing the quality and completeness of all work preparation (e.g.: patch release notes, install instruction, interface delta documents) and sharing knowledge.
Your engineering skills enable you to do an in-depth analysis of structural issues, identify possible improvements and quantify the impact on operational targets to help set the right priorities on what to solve and what not. You set the direction for the most efficient solution and steer technical discussions with solution providers (for example D&E). If needed you support technical communication towards different levels of management and customers.
Main tasks and responsibilities:
During every software release cycle (every cycle is managed as a project):
Structural support & improvement
Bachelor or Master degree in relevant technical area (e.g.: Electronics, Computer Science, Software Engineering).
Context of the position
The Competency Engineer (CE) Metrology Software is part of the “Software rollout & performance” team for YieldStar (ASML Metrology tool). This person takes care of driving solutions, validating quality and rolling out solutions for metrology software to our customers in the field (CS YieldStar field organization). You will work for the CS Metrology Software Project Lead and report to the Group Lead of the Metrology Patterning Control Project Lead & Engineering team.
Willingness to travel internationally up to 15%
CV and motivation letter are required for this role.
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