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guest relations internship

Posted 22 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)
Start date
1 February 2020

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citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that'll knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and cost-conscious.

We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach.

purposeThe guest relations intern will support the citizenConnect team by enhancing the guest experience both pre-stay and post-stay and ensuring the citizenM values are infused in the guest journey.

what you will learn

  • relationship management; proactively communicating with guests via various social media channels, Whatsapp, online chat, email, & phone
  • knowledge on how to achieve the highest standards of attentive guest service
  • handling guests’ reservations
  • work with the guest FAQ database
  • analyze and improve guest service, occasionally assisting the citizenConnect team with various tasks, gaining experience in the overall guest journey
  • …and most importantly, have fun while you’re at it!

qualifications / skills

  • available for six months, starting date February 2020
  • ability to handle multiple tasks
  • attention to detail
  • speak and write fluently in English and preferably one other language
  • self-starter who shows initiative
  • being able to work evenings or weekends if required

citizenM was born from the idea that smart, business travellers want a great place to stay. Somewhere with free, fast Wi-Fi throughout, with comfortable designer furniture to work at, and a great bar to meet with colleagues and contacts. A hotel where a casual meeting can easily turn into a full-blown brainstorm in luxury meeting rooms. And somewhere to rest…


citizenM was born from the idea that smart, business travellers want a great place to stay. Somewhere with free, fast Wi-Fi throughout, with comfortable designer furniture to work at, and a great bar to meet with colleagues and contacts. A hotel where a casual meeting can easily turn into a full-blown brainstorm in luxury meeting rooms. And somewhere to rest your weary head on a huge bed, relax with a free movie, or wash the day away with our powerful rain shower.

Leisure, Travel & Tourism
Voorschoten
750 employees