Come join a winning team!
Take a walk around our offices and you’ll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Customer Support Representative (Contract Position) for our Lexington, MA office.
The Customer Support Representative (CSR) is responsible for receiving incoming calls from customers, partners, and field service employees, collecting information about the calls, and directing the calls to the appropriate resource based on need. The CSR provides technical assistance and support for incoming queries and issues using existing knowledge articles and documentation. The CSR responds to queries via phone, or email. In addition, the CSR will participate in an administrative and procedural capacity in various processes and projects within Imprivata Customer Support, as needed.
Duties and Responsibilities
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.
Imprivata®, the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers ubiquitous access, positive identity management, and multifactor authentication. Imprivata enables healthcare securely by establishing trust between people, technology, and information to address critical compliance and security challenges while improving productivity and the patient experience.