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IT Associate

Job in London, United Kingdom
Posted

Degree level

Bachelor

Job function

IT

Required language

English (Fluent)

Work experience

0 to 1 years

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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Citi, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 1.8 billion active users through Braze. 

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100 list and as one of Inc. Magazine’s 2019 Best Places to work. 

We are headquartered in New York with offices in London, San Francisco and Singapore. And we have over 400 employees and are growing!

WHAT YOU'LL DO

Braze is seeking an Information Technology Associate to join our team. You will provide technical assistance to our employees both locally and remotely.  Common support requests include provisioning / deprovisioning of accounts and hardware. You will also be supporting MacOS and iOS hardware and printer configuration/troubleshooting.  We expect this person to be able to support basic network connectivity at our office and conduct audits of conference room equipment. Additionally, you will be responsible for ordering and maintaining an inventory of IT assets.

Additional areas of responsibility

  • Manage tickets in our service desk
  • Provide IT support and training to our staff
  • Provision services like Google, VPN, and LastPass as examples
  • Manage Company wide MDM solutions (JAMF and Google MDM)
  • Manage our VOIP services
  • Manage our deployed computers, mobile devices
  • Manage IT inventory and procurement
  • Basic troubleshooting wired and wireless networks
  • Troubleshooting printers
  • Manage conference rooms/event space AV
  • Manage security systems

WHO YOU ARE

  • A self-starter who works independently
  • Ability to multitask and prioritize issues based on severity
  • Maintains high attention to detail and follows a task to completion
  • Approaches user issues with empathy
  • Ability to communicate clearly with users directly via email, video and in-person
  • Demonstrates excellent writing skills
  • Ability to troubleshoot and administer Apple computers and mobile devices
  • Basic understanding of wired and wireless networks
  • Printer administration and troubleshooting
  • Experience with VOIP device configuration and troubleshooting

WHAT WE OFFER

  • Excellent private medical insurance and life insurance coverage for you and your dependents
  • Competitive pension matching
  • Daily lunches, snacks and beverages
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best
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About Braze
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Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams...

IT
London
500 employees