Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

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Customer Care Specialist / Spanish and French

Posted 21 Mar 2024
Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Spanish (Fluent)
French (Fluent)

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Your role: As a Customer Care Specialist in our European team with a focus on the Spanish and French market you are responsible for complaint management. This means track, handle and solve all complaints such as invoicing, product or service complaints. You will investigate, register and process lost or damaged orders, service complaints, credit or rebill requests. You are first point of contact for all returns to customers and you resolve issues quickly, competently and professional. You also handle and solve situations related to orders and shipments. You will run, analyze and present return metrics to create Plan of Action (POA), Investigation and Route Causes Analysis.

Who you are:

  • An (educational) background in Business
  • Customer service experience in a similar international environment
  • Experience with SAP and Oracle systems a plus
  • Fluent in French and Spanish plus English language. Any other European language is a plus.
  • A positive outlook on dealing with customers and know how to organize/prioritize your work
  • Strong attention to detail
  • Ability to work in a fast pace environment

US Disclosure

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Merck: the vibrant science and technology company.
Science is at the heart of everything we do. It drives the discoveries we make and the technologies we create.
We make a positive difference to millions of people’s lives every day. Our constant curiosity and specialist approach drive our partnerships and bring new ideas to life. From advancing gene editing technologies and discovering unique ways to treat the most challenging diseases to enabling the intelligence of devices.

Pharmaceutical
Schiphol-Rijk
10,000 employees