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Working at Otrium
As Customer Happiness Team lead you’ll be managing our customer happiness team and you’ll ensure a smile on Otrium’s customers' faces.
At Otrium we put our customer first, and we enable our team to act upon that philosophy. Each order adds towards the Customer Happiness Budget, that can be freely spent by the customer happiness team to help, thank and surprise our customers.
Otrium has grown tremendously in the past year, and this growth is showing no signs of slowing down. This growth creates the need to introduce new processes that allow for consistent high quality, yet spontaneous, customer interactions. You will lead the creation of these processes and motivate our team to use them in overwhelming our audience in happiness.
We're looking forward for an ambitious starter at the beginning of her of his career. You are freshly graduated or have some work experience, and you want to help building one of the fastest growing start-ups in the Netherlands with us.
About us
Otrium is the first-class fashion outlet. Our members get access to the most fashionable brands at unbeatable prices, instantly delivered to their doorstep.
Otrium was started in 2015 and has since grown to over 500.000 members, over 100 brands and a team of more than 40. Through an amazing team effort we’ve been able to grow very hard in the past year. Now we’re looking for more amazing people to join our ambitious, committed and fun team to take the next step with Otrium.
Our ambition for 2019 is to become a household name in the Netherlands and launch more countries next to Germany, Belgium and France. By 2020 Otrium will be the smartest and largest online outlet in Europe.
On a day to day basis you will:
What we are looking for:
What you can expect from us:
At Otrium you will have the possibility to learn, work and contribute at one of the top 100 hottest startups of Europe and one of the 10 fastest growing scale-ups in the Netherlands. We believe in ownership, so we will give you full responsiblity and freedom to make sure you can get the job done.
You'll be working with very talented colleagues that know what they are doing as everyone has had experience at other amazing fast growing companies (Treatwell, Travelbird, Groupon, bloomon etc.) Some of us are listed in the top 10 most innovative e-commerce professionals of the Netherlands and others are listed in the T500 (TNW tech 500). In other words you're working with the best;)
But next to working together, we celebrate our successes together! With every target we make - and record we break - we celebrate. Whether that's in our awesome brand new office, a club in Amsterdam or a weekend in Lisbon, every record has a fitting celebration!
What’s next:
Excited to become part of our family-like team? Make us as excited about you as you are about us and apply through the button below. Hopefully we'll see you soon at our office!
Our full-service marketplace enables fashion brands to open an outlet store with zero effort and all the benefits.
Through their Otrium store brands can sell outlet and previous collections to an online community of fashion lovers, while keeping full ownership of all items until sold.
Headquartered in Amsterdam, we work with an ambitious team to continuously improve our product, our vision, and customer relations. Do you want to join our team? We are hiring!
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