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Technical Support Officer

Posted 26 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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JOB DESCRIPTION

We are currently looking for an experienced Technical Support Officer to join our team. The Technical Support Officer must have a up to date knowledge of workspace infrastructure, site support and processes like ITIL or ISM .

You will be part of the team responsible for day to day support on-site, help implement technical, infrastructural and software improvements and advise users on-site.

REPORTS TO

Teamlead Technical Support

PURPOSE OF THE JOB

As a Technical Support Officer you are responsible for daily on-site support, maintaining workspace infrastructure and the implementation of improvements based on business requirements. You work according our Service Management standards, in order to support the business in the most efficient and effective manner through ICT.

KEY RESULT AREAS

• IT Support: support the (ICT) business with infrastructural fixes or change requests

• Daily technical maintenance: maintain and monitor the ICT production environment and infrastructure

• Support outsourced activities by implementing the technical part of designed solutions of third parties

• Sharing expertise: share knowledge with colleagues and pro-actively participate in expertise sharing internal programs

• Administration: execute, maintain and or improve administrative activities and systems, in line with internal process standards

KEY SKILLS

• Service Management, advanced understanding

• Basic infrastructure knowledge

• Strong communication skills

• Mammoet Academy training courses

• English, fluent proficiency verbal and written

EDUCATION & EXPERIENCE

• Associate Degree, preferrably in ICT

• Certification in one of the following areas;

  • Microsoft Azure Administrator
  • Microsoft Office 365 Administrator
  • MSCE Server Infrastructure

• Knowledge of ITIL/ISM processes

• 5 years of relevant experience within ICT

ABOUT OUR COMPANY

Mammoet’s ICT Department is responsible for the overall management of applications including the ICT infrastructure used throughout the organization, together with the provision of the necessary support. Our team is young and ambitious, we do a lot of outside work activities together, we work hard and together we built a 'serious fun' environment.

Mammoet helps clients improve construction efficiency and optimize the uptime of plants and installations. For that purpose, we provide solutions for lifting, transporting, installing and decommissioning large and heavy structures.

Our services are focused on the petrochemical and mining industries, civil engineering, power generation and offshore projects. The logistic challenges in these industries are growing daily. Factors such as remote locations, harsh climates and a strong emphasis on the environment are constantly driving us towards smarter and safer solutions.

We provide the following services:

• Engineered lifting and transportation services

• Lifting, transportation and installation of modular constructions

• Factory-to-foundation projects

• Plant turnaround logistics

• Salvage and wreck removal

• Decommissioning of onshore and offshore installations

• Trading in new and used equipment worldwide

For over two hundred years, we’ve been known for the unique capability of our state-of-the-art equipment. But it’s the trust of our clients that has brought us where we are today. Their confidence inspires 5,000 Mammoet professionals to give it their all each day and truly make a difference in projects all over the world.

Benefits

• (International) Career and development opportunities • Passionate, informal and dynamic working environment • Opportunity to work for an ambitious and continuously moving international market leader

Internationaal georiënteerde, snel groeiende organisatie met innovatieve en ambitieuze plannen maakt graag kennis met mensen die van hun passie... hun werk willen maken! Specialist in zwaar transport en hijswerk Mammoet is specialist in zwaar hijswerk en multimodaal transport. Onze specialiteit is het transporteren, verschepen, plaatsen (horizontaal en verticaal) en het verwijderen van grote en/of zware objecten van en naar elke…


Internationaal georiënteerde, snel groeiende organisatie met innovatieve en ambitieuze plannen maakt graag kennis met mensen die van hun passie... hun werk willen maken! Specialist in zwaar transport en hijswerk Mammoet is specialist in zwaar hijswerk en multimodaal transport. Onze specialiteit is het transporteren, verschepen, plaatsen (horizontaal en verticaal) en het verwijderen van grote en/of zware objecten van en naar elke locatie, te land en te water. Mammoet bedient vijf belangrijke markten: de petrochemie, de energiesector, de civiele sector, de offshore industrie en maritieme branche.

Voor al uw vragen, klein of groot, biedt Mammoet oplossingen op maat. Oplossingen die zich onderscheiden door hun inventiviteit, professionele aanpak, het hoogwaardige materieel en nadruk op veiligheid, kwaliteit en milieuzorg. Make it your world Nuchter, Nederlands, gedreven, ervaren, inventief, weten van aanpakken en vooroplopen als het kan. Dat is Mammoet Benelux ten voeten uit. Eigenschappen die ons hebben gemaakt tot dé hijs- en transportpecialist in Nederland. Mammoet Benelux is actief in heel Nederland. Op welk project je ook actief bent, altijd krijg je de kans om te groeien, onder meer via opleidingen waarmee je overal kunt aankomen. We bieden jou een omgeving waarin jouw talenten ruim baan krijgen. Je werkt met andere professionals aan grote, uitdagende projecten.

Manufacturing
Schiedam
3,900 employees

What employees are saying

Maartje Rovers

Assistent/Project Controller

Waarom ik voor Mammoet heb gekozen, 
in 10 woorden:

Groot bedrijf waar toch nog een informele sfeer heerst.
Hoe lang werk je al bij Mammoet?

Ik werk sinds februari 2008 bij Mammoet.
Wat doe je precies in je huidige functie?

Per 1 januari 2012 ben ik een nieuwe functie…