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Bilingual Customer Service -Midnight shift

Posted 23 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Part-time
Job function
Degree level
Required languages
German (Fluent)
English (Fluent)
French (Fluent)
Dutch (Fluent)
Russian (Fluent)

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DESCRIPTION

Spanish, French, German, Russian and Polish Customer Support Representatives.

Monday to Friday 22:00 - 06.30 (10 pm - 6.30 am)

Training Provided

Immediate Start

what you’ll be doing

  • Ensuring customers queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customer's issue.

What we’re looking for

  • Native-level fluency in English and one of the following languages Spanish, French, German, Russian and Polish, particularly reading & writing.
  • Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • Ability to commit to this specific shift pattern

Who we are

Since 1994, Pole To Win has been providing outsourced Quality Assurance, Customer Experience and Localisation Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include: Quality Assurance, Quality Engineering, Localisation QA, Translation, Customer Experience, Talent Acquisition and Audio Production.

PTW is a leading global provider of customer experience, quality assurance, localization, engineering and audio production services to key software and technology-focused markets including games, interactive entertainment media, education, e-commerce and internet of things.

IT
London
3,000 employees