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IT Trainer

Posted 27 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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We have an exciting opportunity for an experienced

As part of the IT Client Services team you will report into the IT Client Services Manager and you are responsible to develop and deliver IT training and communications to meet the business needs of our office.

The Role

Aligned to the global standards you will deliver efficient and customer oriented services and take responsibility for any user queries especially regarding IT training.

You accelerate customer exchange through different channels (face-to-face, telephone, email) to support users and improve the user understanding. It also requires you to closely cooperate with stakeholders of Billing Management, Controlling, Facilities, Finance, Human Resources and Business Development.

In addition, planning and conducting local IT projects and 2nd line support are also part of the role and occasional travel is expected.

You will work closely together with the Global IT teams, as well with lawyers, partners and business services colleagues. You will be a member of the Amsterdam IT Client Services team and participate in team activities as required.

Key responsibilities

Customer Focus

  • Develop and review regularly provided training courses, materials and methods to fulfill the changing requirements from business users.
  • Conduct IT Client Services surveys, review results and define measures in agreement with the IT Client Services Manager.
  • Evaluate regularly user queries in the IT Service Centre and deduce communications and training in conjunction with IT Training.

Team Focus

  • Cooperate locally and globally with the IT departments Client Services, Service Centre, Training & Communications, Applications and Infrastructure.
  • Assist apprentices/trainees in the course of IT Apprenticeship at Clifford Chance.

What are we looking for?

We are looking for a candidate with comprehensive experience in IT training and supporting standard legal sector applications. In particular:

  • Strong knowledge in Microsoft based system environments (especially Office, Windows, Internet Explorer, SharePoint) as well as in Citrix, BlackBerry/Apple (mobile) devices and Acrobat.
  • Strong knowledge of the range of document production, management and local tools used in the legal sector.
  • Excellent presentation and communication skills.
  • Able to communicate in a recipient-oriented style; translating technical terms in business language.
  • Ability to re-engineer and innovate the ways in which IT training is delivered to an ever-changing (in terms of requirements) and demanding user base.
  • Educated to degree level or equivalent experience – preferred in IT service scope.
  • ITIL Foundation preferable.
  • Fluency in Dutch and English is a prerequisite (to allow for regional cross-border co-operation).
  • Must be willing to travel occasionally.

We offer

  • Working in an international environment.
  • Joining one of the world's leading law firms, with high standards and a focus on quality.
  • Fulfilling an important role within the IT Client Services team and delivering services that are part of Firm strategy.
  • The opportunity to demonstrate and develop your skills by following tailored (international) training courses.
  • Attractive working conditions (i.e. competitive salary, 13th month, holiday allowance, pension arrangement, etc.).

Clifford Chance is één van de meest toonaangevende en vooruitstrevende advocatenkantoren ter wereld. Op ons kantoor in hartje Amsterdam werken ruim 330 advocaten en niet-juridische collega's aan gecompliceerde internationale transacties en opdrachten voor eveneens toonaangevende Nederlandse en internationale ondernemingen, financiële instellingen, investeerders en internationale organisaties.

Legal
Amsterdam
Active in 23 countries
300 employees
50% men - 50% women
Average age is 38 years