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Infrastructure Services Engineer

Posted 25 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Introduction:

Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Join We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide

Relationship Management

Build effective relationships, and act as the Technology Services customer champion in all respects to deliver customer excellence.Effective team collaboration across our AWS, Technology Services through meetings, use of collaboration tools and shared repositories for sharing best practices and successful service delivery.

Networking/Sharing best practise

Actively connect to Accenture’s collaboration culture (e.g. set up profile on Accenture Stream, join relevant Circles, use collaboration tools such as video conferencing/skype for business, etc.).Share knowledge with others in own team and wider workforce using the agreed Accenture collaboration tools (e.g. post and respond to questions that are in own sphere of expertise on the Accenture stream).Proactively collaborate with others in own team and the wider workforce to ensure delivering value to clients and to Accenture (e.g. act as trusted advisor and make suggestions on the best way of delivering service in own area of expertise)

Proactive Support and Value Add

Be a key contributor and change agent towards continued process excellence initiatives within the team.Proactive identification of issues that are seen in the environment, successfully communicating these to the required audience, helping to drive resolution and raise awareness.Maintain understanding of and champion IT Services, functions and costs relating to the workstation environment. Be able to apply this information at point of customer interactionProactively take part in new product and service pilots both globally and locally, provide effective feedback, disseminate information within the team.Document processes and make suggestions, where appropriate, to improve them, ensuring they are relevant and up to date for the tasks associated to the role.Keep abreast of and update the team on new technologies and innovations in the PC environment, internally and externally to the business.

Qualifications

What Skills and Experiences are required?

  • Certification to Cisco CCNA or Juniper JNCIA is required; further accreditation to CCNP or CCNP Voice would be an advantage.
  • A good knowledge and experience is required of:LAN/WAN protocols, technology, networking principles (for example VLANs, DHCP, DNS, routing, TCP, UDP protocols).
  • Cisco, Juniper and Aruba Architecture and equipment.
  • Microsoft Skype for business or MS Teams
  • IP Telephony & Unified Messaging Systems.Cisco Video Conferencing solutions, including Cisco Telepresence.
  • Windows, IOS and OSX operating systems.
  • The job holder requires a good knowledge of Contact Centre technologies and previous work experience in call centres.
  • Hands-on experience of installing/configuring/ replacing network hardware components is required

Professional Skills

  • Excellent communication skills (Verbal and written) with the ability to interact with people of all levels and technical ability within Accenture.
  • Ability to escalate issues when appropriate.
  • A quick thinker with a ‘can do’ attitude and aptitude for creativity.

Accenture solves our clients'​ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations.

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