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Introduction:
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Join We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide
Relationship Management
Build effective relationships, and act as the Technology Services customer champion in all respects to deliver customer excellence.Effective team collaboration across our AWS, Technology Services through meetings, use of collaboration tools and shared repositories for sharing best practices and successful service delivery.
Networking/Sharing best practise
Actively connect to Accenture’s collaboration culture (e.g. set up profile on Accenture Stream, join relevant Circles, use collaboration tools such as video conferencing/skype for business, etc.).Share knowledge with others in own team and wider workforce using the agreed Accenture collaboration tools (e.g. post and respond to questions that are in own sphere of expertise on the Accenture stream).Proactively collaborate with others in own team and the wider workforce to ensure delivering value to clients and to Accenture (e.g. act as trusted advisor and make suggestions on the best way of delivering service in own area of expertise)
Proactive Support and Value Add
Be a key contributor and change agent towards continued process excellence initiatives within the team.Proactive identification of issues that are seen in the environment, successfully communicating these to the required audience, helping to drive resolution and raise awareness.Maintain understanding of and champion IT Services, functions and costs relating to the workstation environment. Be able to apply this information at point of customer interactionProactively take part in new product and service pilots both globally and locally, provide effective feedback, disseminate information within the team.Document processes and make suggestions, where appropriate, to improve them, ensuring they are relevant and up to date for the tasks associated to the role.Keep abreast of and update the team on new technologies and innovations in the PC environment, internally and externally to the business.
Qualifications
What Skills and Experiences are required?
Professional Skills
Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations.
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