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Technical Support Analyst

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Softcat is one of the UK’s leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you’re interested in software, networking, analytics or cyber security.

Success. The Softcat way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role

In your role as Technical Support Analyst, you will work in our Systems Operations Team supporting a range of key business applications and solutions. Initially you will focus on developing a good understanding of our existing IT estate ahead of becoming the primary point of contact for a range of our BI, Web, Integration and Database solutions.

This critical role offers a fantastic opportunity to build up skills across full-stack technologies whilst having a high level of interaction with both technical and wider business teams.

What we need from you

  • Self-motivation and a passion for technology
  • Strong communication skills
  • An understanding of database systems e.g Microsoft SQL Server
  • Exposure to one or more development languages e.g T-SQL, C#
  • ETL experience e.g moving and transforming large amounts of data, working with SSIS (desirable)
  • Experience working with reporting tools e.g PowerBI, QlikView, or SSRS (desirable)
  • Ideally have (but not essential) Experience in a support environment (desirable)

Rewards

We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.

Softcat is an IT infrastructure provider, delivering software licensing, hardware, security, managed services, cloud services and related IT services to customers in the UK.

IT
London
1,001 employees