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This is your opportunity to join Softcat as an Internal IT Support, to provide exceptional IT support services to over 1,300 Softcat employees.
Success. The Softcat way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
About the role
Alongside Softcat’s IT Team, you’ll provide a high-level of IT support and customer service to employees across the organisation. You’ll have the opportunity to gain lots of practical experience in this role – the team will always be on hand to help and support you both on the job as well as providing you with formal technical training when required. We expect you to deliver a high-level of service, ensuring all interactions with our colleagues are of a high-level is key.
You’ll log all incidents, service/change requests and problems that are raised to the IT Helpdesk, and proactively manage ticket updates to all internal customers and Vendors through to resolution. This is an exciting opportunity to work with technologies such as Network, Security, and Microsoft Office 365.
What we need from you
Rewards
We offer a good salary and benefits package including a pension scheme, life assurance, healthcare cash plan and access to Perklife, our dedicated portal for all things perks and benefits at Softcat. It’s designed to give you the flexibility and choice to suit your lifestyle and needs - there really is something for everyone. So whether it’s activity passes or technology discount vouchers you’re after, or you would prefer to buy extra holiday for yourself, or add your partner or family to some of the benefits… it’s entirely up to you. We’ll even give you an extra day’s holiday on top of your usual entitlement on your birthday.
Softcat is an IT infrastructure provider, delivering software licensing, hardware, security, managed services, cloud services and related IT services to customers in the UK.
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