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Technical Support Engineer (German)

Job in Hilversum, the Netherlands
Posted

Degree level

Bachelor

Job function

Customer service

Required languages

English (Fluent)
German (Fluent)

Work experience

1 to 3 years

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Sonos is committed to delivering the ultimate home listening experience to our users. 

You will play an integral role in delivering a superior customer service experience through all channels (email, phone, and social media). By delivering excellent customer support and channeling customer feedback to the business, you will help deliver our mission to fill every home with music.

About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do

  • Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation. 
  • Pro-actively take ownership of open issues and interface successfully with management and the engineering team.
  • Ensure customer satisfaction through end-to-end management of each service request that is offered via phone, e-mail and social channels. 
  • Follow-up with the customer until the issue is resolved. 
  • Identify, analyze and solve software and hardware issues.
  • Work with music services and all operating systems (Mac, Android, Windows and iOS).
  • Constantly learn, expand and share your knowledge.

Skills You’ll Need

  • Must love music!
  • Fluent in spoken and written German and English.
  • Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software. 
  • Customer service oriented with excellent communication skills.
  • Inquisitive, bright & creative troubleshooter.
  • True team player, no 9-5 mentality.
  • Driven to go the extra mile to solve an issue. 
  • Knowledge of Mac/PC, Android and iOS operating systems strongly desired. 
  • Certifications desired (CCNA, CWNA, MCSA, N+, A+) but not required.
  • College degree in Computer Science or other related field preferred.
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About Sonos
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Sonos is a smart system of HiFi wireless speakers and audio components. It unites your digital music collection in one app that you control from any device.

Retail
Hilversum
5,000 employees