This opportunity has expired. It is therefore no longer possible to like or apply.
See similar opportunities insteadYour career starts on Magnet.me
Create a profile and receive smart job recommendations based on your liked jobs.
Impact
You know how to create meaningful and lasting relationships with clients, at the operational and strategical level. Your clients rely on your expertise to champion their customer service and improve their overall customer experience, now and in the future.
This job could be very suitable for
The role
5CA has been experiencing double digit growth throughout the past few years, which means that our sales department has grown in a similar fashion. Your main objective is expanding 5CA’s business by strengthening partnerships with existing clients. You closely align with our Operations team to make that you are up to date on important developments and jointly work on optimizing client satisfaction, with the ultimate goal to exand the scope of our services. Building trust is crucial. You therefore regularly visit clients to review our partnership and brainstorm about their challenges. You make sure to keep your knowledge about CX and 5CA’s service offering up to date at all times. You tackle issues and aim for structural solutions. In this capacity you report to our Sales Director.
We help our clients to provide great customer service, not only by staffing talented people around the globe to handle incoming support requests, but also by adding value related to customer experience processes and tools. For example, we help clients to get better insights (analytics) and to apply new technology to provide customers with faster responses (self service). 5CA is all about challenging the status quo and coming up with innovative solutions.
Responsibilities
This is you
Requirements
5CA offers:
About us:
We are 5CA. For the past 20 years, we've used our expertise to help our clients optimize their Customer Experience (CX). Primarily focused on the video games and consumer electronics industries, we provide omnichannel support using the latest technological innovations to deliver outstanding customer support. We’re headquartered in Utrecht, The Netherlands, with offices in Los Angeles and Hong Kong. With a large proportion of our workforce being remote and leveraging best-of-breed SaaS tools, we’re a highly flexible and dynamic company able to help our clients deliver a great customer experience.
Change language to: Dutch
This page is optimised for people from the Netherlands. View the version optimised for people from the UK.