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How we help our customers
Fospha are a fast growing, friendly team trusted to deliver real impact to businesses wanting to harness their data and optimise their marketing. We use the power of AI to drive multi-touch attribution modelling to provide marketers with an understanding of the end-to-end customer journey, in order to optimise their cost of customer acquisition and lifetime value.
We are a well-funded early stage company backed by the UK’s leading venture builder (Blenheim Chalcot). As part of our unique work culture, being part of a group of well-funded, supported and profit making companies we can offer accelerated career progression, networking and L&D opportunities.
Reporting the Head of Customer Success, your role will be to help support our clients. This role has a clear and direct impact in driving our customer satisfaction and revenue growth.
The Role
We believe our customer success team are great at what they do because they are adaptable and want to deliver the best possible experience for our clients. In this role, we are offering the opportunity to rapidly progress in to either a customer success strategy role or a client onboarding specialist. Both very challenging roles and sought after skill sets in the industry.
Role and key responsibilities:
Professional Requirements:
Personal & Professional Growth
We actively want to grow and support our CS environment constantly, we welcome our team’s feedback. You can expect to up-skill and take on management responsibilities over time should you choose to:
Benefits
Competitive salary, fully supported work from home policy, pension scheme, work perks scheme, health scheme. We’re constantly growing our benefits package and do much more than just hang around at pubs after work!
Additional Perks
Modern campus office at iHub – Imperial College West London, fully stocked onsite Benugo cafe, local discounts at restaurants and gyms, yoga class, pop up services such as office massage, nail salon, hair cuts and more being added all the time, full calendar of social events, lunch and learn Thursdays, Catered lunch Wednesdays, Fospha social and charity squad events.
Why Us?
Many problems are difficult to solve, especially at scale. They take the right team and environment. We are a mix of individuals from data scientists and computer engineers to designers, marketers and entrepreneurs. We have very different personalities. We are united by a set of values, by a passion for solving big problems.
At AVADO we’re all about data-driven professional learning. Almost 20 years ago we realised the opportunity of driving a fundamental change in how online learning is created, delivered and the outcomes it can drive.
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