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Native French Customer Service Associate (Full-Time Home-Based European Timezone)

Posted 26 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
French (Fluent)

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Job description

Tripaneer is looking for a full-time Native French Customer Service Associate (Full-Time Home-Based European Timezone) with excellent communication skills and working ethics.

We are looking for native French speakers who have relocated outside their home country long term.

As a Native French Customer Service Associate, you are committed to delivering excellent service with a personal touch. Our focus is to build trust and relationships with our French speaking customers. We are not only looking for a colleague with the right skills, but also the right personality, somebody who fits our multicultural team and loves to support customers to book their unforgettable trip.

Responsibilities:

  • Process new inquiries and reservations
  • Email conversations with customers
  • Telephone conversations with customers (inbound / outbound)
  • Handling cases in the best interest of both customer and company
  • Join meetings, training, and team buildings
  • Project support

You will receive an intensive training and work closely with your trainer and manager. We will make sure the work is well prioritized and scoped for you to deliver successful work. You will have bi-weekly VoIP conference calls and email plus chat contact. You will maintain our high-quality standards in every aspect of the job.

You will be working from your home or any other location of your choice. Your working schedule is Monday to Friday, with 2 weekend days once every four weeks.

Requirements

  • Native or near-native French speakers.
  • Candidate based in European (between UTC+1 to UTC+3) time zones
  • Candidate must possess at least a Bachelor's Degree, any field.
  • Fresh graduates / Entry level applicants are encouraged to apply.
  • Excellent English written and verbal communication skills.
  • Excellent computer (Microsoft Office) skills.
  • Ability to stay focused working on large tasks, while retaining close attention to detail.
  • Ability to work independently, be proactive and use own initiative.
  • Willingness to work on a shifting schedule within timezone (5 days a week, including weekends).
  • A reliable and fast internet connection of at least 20Mbps.

Plus-points:

  • 1+ years of experience in a customer service or help desk capacity.
  • Experience with VoIP and other communication systems.
  • Experience with Zendesk.
  • Experienced using a range of online tools and services (e.g.wikis and blogs).
  • Experience living/traveling in an English speaking country.

Conditions:

  • Trial period: 12 weeks.
  • Start date: As soon as possible.

Shortlisted candidates will be invited for a Skype interview. All application documents shall be treated with the strictest confidence.

Tripaneer is the world’s leading marketplace to discover, plan and safely book unique travel experiences. We are specialized in holidays that include yoga, surf, safaris, motorcycling, horse riding, martial arts, and many more. We’re passionate about building a platform that our customers and partners love to use.
We love to travel and we want to share our excitement with you. That’s why we want to enrich your life with unforgettable travel experiences.

Leisure, Travel & Tourism
Amsterdam
500 employees