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BMW - Collections and Recovery Advisor - Talent Pool

Posted 14 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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REAL ADDED VALUE: A CONTENTED CUSTOMER.

WE ALWAYS GO THE EXTRA MILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.

It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.

We’re activelylooking to grow our talent pool for the next exciting opportunity that ariseswithin our Collections and Recovery team.

Working as a Collections and Recovery Advisor at BMW Financial Services involves optimising customer contact through understanding customers’ circumstances and collecting outstanding arrears. Speaking to customers over the phone, you’ll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle. Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.

Qualifications and Experience

You should have:

  • Previous customer service experience essential - could be retail based but ideally should possess some phone based experience of customer service as this role involves high volume internal and external calls.
  • Must have proactive time management skills and be able to use your own initiative
  • Must be articulate and have both excellent verbal and written business English skills.
  • Competent user of Microsoft Office packages; ideally should be comfortable using multiple packages/systems at the same time.
  • Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks.
  • Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract.
  • Team player with a high level of motivation and resilience

One of the world’s leading car and motorcycle manufacturers with more than 100,000 employees in over 100 countries.

Automotive
Oxford
10,500 employees