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REAL ADDED VALUE: A CONTENTED CUSTOMER.
WE ALWAYS GO THE EXTRA MILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.
It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.
We’re activelylooking to grow our talent pool for the next exciting opportunity that ariseswithin our Collections and Recovery team.
Working as a Collections and Recovery Advisor at BMW Financial Services involves optimising customer contact through understanding customers’ circumstances and collecting outstanding arrears. Speaking to customers over the phone, you’ll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle. Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.
Qualifications and Experience
You should have:
One of the world’s leading car and motorcycle manufacturers with more than 100,000 employees in over 100 countries.
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