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As a senior CRM MS Dynamics 365 business developer (analyst) you are co-responsible for the delivery of the bankwide CRM transition program. You will be part of the CRM grid, work in multi-disciplinary teams and work on multiple CRM related topics boosting our employee and customer experience. Your work will directly impact 11.000 employees. So if you are looking for an awesome challenge and dare to join one of the biggest CRM transitions in NL, please let us know!
Your job
As a senior CRM MS Dynamics 365 business developer you are co-responsible for the delivery of the bankwide CRM transition program. You will be part of the CRM grid, work in multi-disciplinary teams and work on multiple CRM related topics boosting our employee and customer experience. Your work will directly impact 11.000 employees. So if you are looking for an awesome challenge and dare to join one of the biggest CRM transitions in NL, please let us know! As a senior CRM business developer you engage in product, process and business consultancy actions. Employee/Client validations, innovation, implementation, risk analyses and business embedding are your core activities. With that you will help to execute our NextGen CRM strategy based on in-depth understanding of both employee (users) and customer demands. Your results will support the development of new CRM capabilities supporting all business lines. Because of your deep MSD365 knowledge you can do this based on the OOTB capabilities.From there, you will support the development of innovative CRM capabilities, for example connecting all available customer channels or adding AI. This means listening to your CRM target audience in the design phase, as well as running experiments and pilots to (in)validate new propositions/ ways of working.Once a capability is validated, you will make sure we understand all the risks of the new way of working, all the processes are in place, and internal and external communication are in place. In short: you will deliver on the business embedding of the new process and make sure the CRM capability is solid and works fine.
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What we offer
We offer you freedom to realise your dreams and ambitions in a challenging work environment. It is an exciting opportunity to help shape the future of ABN AMRO and financial services. We offer a full time (36 hour) position based in Amsterdam. Depending on your ambitions, interest and experience, ABN AMRO offers ample opportunities to grow as a professional and individual.
De financiële wereld is nog nooit zo in beweging geweest als nu! Technologie evolueert razend snel en de kracht van innovatie heeft veel invloed op het financiële systeem. We hebben jouw talenten nodig om onze bank toekomstbestendig te maken. Wat je interesses of achtergrond ook zijn. We bieden een werkomgeving vol ondernemerschap en vrijheid om jezelf te ontwikkelen, zowel op professioneel als op persoonlijk vlak.
Bij ABN AMRO krijgt iedereen de kans om zijn talent te benutten en om te groeien, ongeacht afkomst. En als werknemer krijg je een bepaalde vrijheid om je werk uit te voeren, waardoor je een goede balans tussen werk en privé kunt creëren.
De mogelijkheid die ABN AMRO mij biedt om achter de schermen te kijken bij veel verschillende afdelingen en tegelijkertijd ervaring op te doen in de praktijk, geeft mij het gevoel dat ik mezelf professioneel kan ontwikkelen tijdens mijn stage.
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