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Customer Support Engineer - based in Dresden, Germany

Job in Veldhoven, Netherlands
Posted

Degree level

Bachelor

Job function

Engineering

Required language

English (Fluent)

Work experience

2 to 5 years

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Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Job Mission

You want to build success….. join us to support our Customer’s needs. Help our Customer to stay compatible in the market.

Job Description

Customer Support Engineer (CSE) is part of the Europe (EU) High Volume Manufacturing (HVM) Customer Support (CS) organization, which is responsible for the repair and maintenance of the ASML systems at the customer site across Europe and is responsible for the necessary transfer of know-how to the customer. The CSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The CSE will interface with the customers, peers, local TSE support and staff management to assure timely and accurate support. The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer. Provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers and co-workers.

-Diagnose problems and make appropriate repairs according our processes and using BKM;

-Document your work and create accurate reports, Accurately maintain/document time and works actions;

-Monitor system performance;

-Drive improvement via proper channels;

-Provide support and assistance to other ASML personnel;

-Escalate issues when required according ASML standard processes.

Education

Bachelor or Master degree in Engineering field or equivalent experience.

Experience

  • 2-5 years’ of relevant work experience or 1-2 years’ experience in the semiconductor industry.

Personal skills

-Proven ability to effectively work in a demanding and challenging environment;

-Show ownership and responsibility, be able to adapt to customer circumstances, be proactive and drive for changes;

-Teamwork, act as one team, give feedback and be open for feedback, show flexibility to backup each other;

-Flexibility, possible support of other ASML sites requires ~25 % travel (pending on request);

-Quality focus, enable quality mindset in daily operation, hold your colleagues accountable to deliver quality on daily base;

-Speak up when there is unclarity or when issues occur, recognize them as learning opportunities for the team and your self.

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BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of...

Engineering
Veldhoven
20,000 employees

What employees are saying

Rene Vergouwe

Electrical Engineer

Rene Vergouwe

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To build up a laser system of 30 kilowatts is very time consuming. So, we created a simulation rack which...

Diego Alvarez

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In order to create this light we use tin droplets and we shoot them with a high power laser....

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