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Customer Service Representative - Multlingual

Posted 22 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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English + Spanish/French/Portuguese/German/Italian

Would you like to work with a product that allows you to impact the lives of millions of people in a significant way?

Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational?

The Mission:

We continue to build a culture of extraordinary customer service working directly with property owners who list their properties and travellers, who are looking to book a great vacation rental. We are the voice of HomeAway, bridging the gap between our sites and our customers. Consider us global detectives who dive headfirst into issues and questions and emerge with solutions.

Our People Have What is Takes to Succeed:

We move quickly and deliberately using data to guide our decisions and testing to achieve breakthroughs. We welcome new ideas, opinions and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, and engage in.

What You'll Do:

• Supporting our Customers: Inbound/Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions

• Ownership: You will aim to understand customer needs delivering the right solution first time, every time

• Partner education: You will enable our Partners to optimise their property listing(s) potential through education, position relevant products, tools or services

• Traveller education: Inform our Travellers how to search, enquire, book and stay at one of our 2 million unique places to stay

• Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionising the travel industry!

• Markets: Supporting our Dutch and English speaking customers, partners or travellers.

• Participation: Share feedback with Management on issues related to performance, team morale and customer insights

Who You Are?

• Native or bilingual level of both English + Spanish/French/Portuguese/German/Italian

• Experience: Background in Customer Support in either retail or contact centres

• Focus on Customer Loyalty: We are looking for people who are able to understand our customer needs and deliver a world-class customer support

• Motivation: Highly motivated and passionate about connecting to the customer

• Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience

• Communication: Strong verbal and written communication skills

• Professionalism and team work: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure

• Analytical: Attention to detail and ability to interpret information making sound recommendations

• Knowledge retention: ability to learn and retain knowledge of our products or services

• Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power…


Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power bookings for some of the world’s leading airlines and hotels, top consumer brands, high traffic websites, and thousands of active affiliates through Expedia Affiliate Network (EAN).

We love solving problems and creating ideas. We want to push the frontiers of technology and find the smartest solutions using our collective intelligence to simplify big ideas, relentlessly seek out opportunity, take risks, act with speed, and always find a way to get the job done.

Expedia, Inc.’s companies operate more than 150 travel booking sites in more than 70 countries, including Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China so we’re truly global in our outlook. We are looking for people that can demonstrate a focus on innovation and a passion for seeking new opportunities. We work with many brands under Expedia so we’re looking for people that can show commercial acumen and spot those crucial opportunities for growth. Our people have a curious mind and the courage and passion to challenge the status quo.

IT
London
15,000 employees

What employees are saying

Lukas Gatzke

Market Associate

Lukas Gatzke

Last year I conducted my final internship as part of my studies for Expedia in the market management team in the London office. After my 6 month internship I got offered a permanent fulltime position as Market Associate.
As a market associate I have a portfolio of…

Cecile Tarr

Market Associate Intern

Cecile Tarr

Every day is different, you learn new things or meet new people. The best part about Expedia is the freedom you have when it comes to your creativity. Your manager is always welcoming new ideas and lets you try it out and if you are lucky, it gets implemented globally!