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Role requirements
About the role
You will be the single point of contact for a portfolio of customers across the Electricity Transmission licensed business. So, having a knack to developing strong relationships, connecting with key business executives and stakeholders and keeping clients satisfied concurrently, is something we don’t take lightly.
Whilst working alongside System Design, Investment Delivery and Development, you’ll be anticipating customer needs, administering the voice of the customer to ensure delivery of Electricity Transmission customer products and mitigating risks through managing and negotiating commercially appropriate contracts. All the while providing the customer with a positive experience through their customer journey.
What you'll do
You will:
What's in it for you
Working in the ET Customer Account Management Team will provide you with a variety of skills including transferrable skills to support your career development within National Grid.
The role will give you the opportunity to interact with many teams within ET and NGESO, at all levels including senior managers.
You also benefit from:
What you'll get
Youwill receive a starting salary of £28,105 (or £29,127 if you hold a Masters) and a £2000 joining bonus. You will also have access to a number of additional benefits such as 25 days’ holiday, a generous completion payment, an accommodation allowance as you move around the business, a competitive pension scheme and a number of flexible benefits to name just a few.
Who we are
At National Grid, we don’t just ask our people to deliver to the highest standards. We also support them to be the best they can be. We welcome and encourage applicants with diverse experiences and backgrounds. National Grid’s ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. We are committed to building a workforce which represents the communities we serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential.
National Grid is one of the world's largest utilities, focused on delivering energy safely, efficiently, reliably and responsibly. National Grid is an international electricity and gas company and one of the largest investor-owned energy companies in the world. We play a vital role in delivering gas and electricity to many millions of people across Great Britain and northeastern US in an efficient, reliable and safe manner.
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