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Technical Solutions Engineer, G Suite, Google Cloud

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Minimum qualifications:

  • Bachelor's degree in Computer Science or a related technical field or equivalent practical experience.
  • Experience with programming/scripting (i.e. one or more of Java, C, C++, Python).
  • Experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.
  • Ability to undergo additional background check clearance to work with Government clients.

Preferred qualifications:

  • Understanding of Linux/Unix system administration. Understanding of Web and Mail-related standards, such as HTTP, HTML, XML, cookie-based SSO, and SMTP.
  • Experience with various DBMS, data mining and analysis.
  • Experience implementing, troubleshooting, and supporting Internet-based applications, web servers, mail servers (e.g. Exchange, Lotus, sendmail, or Postfix), and Linux/Unix operating systems.
  • Experience with Identity Management or Directory Services (LDAP, AD). Experience with managing hosted services/SaaS.
  • Excellent troubleshooting, problem solving, written/verbal communication skills.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

Responsibilities

  • Diagnose and resolve complex customer issues for G Suite products in an engineering support function as part of a global 24x7 global team.
  • Cultivate and maintain an in-depth understanding of Google's product technology, architecture and implementation. Build and transfer knowledge to Google’s partner support groups.
  • Guide, or perform design and implementation of, new support, productivity or investigation tools to increase efficiency for the technical support process.
  • Act as a consultant and knowledge base for Product Managers, Sales Engineers, Technical Account Managers, and Deployment Specialists, resolving technical deployment obstacles, improving the product's vision and making Google customers successful.
  • Work closely with multiple G Suite Product Management and Software Engineering teams on understanding ways to improve the product. Interact with Quality Assurance (QA) teams to drive exceptional testing quality.

Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on…


Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on contributor, and everyone wears several hats. Because we believe that each Googler is an equally important part of our success, no one hesitates to pose questions directly to anyone, at any level, in the company.

IT
Dublin
75,000 employees