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1st Line Support Engineer

Posted 25 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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SALARY up to £25,000 p.a depending on experience

This is an office-based role working on a 24x7 shift pattern. The 1st Line Support Engineer answers and logs technical support calls for a variety of networking and security products. Using fault trees and knowledge support materials, the 1st Line Support Engineer gathers information in conjunction with the client to investigate and isolate the fault, be it hardware and/or software, escalating faults beyond their experience or knowledge to Senior Support Engineers and the Vendor Support Desks.

What we offer:

  • Training, accreditations and on-going development support
  • A structured training path
  • Competitive salary
  • Benefits package including healthcare, matched pension and incentives

Accountabilities:

  • Work through a training programme and complete a series of tests to progress onto the operational support desk
  • Answer calls and e-mails to a professional standard as demonstrated in training
  • Maintain accurate and up-to-date call records (tickets) using the call record and progress system
  • Keep a regular call schedule, updating clients on open tickets
  • Complete an accurate and detailed hand-over to other engineers of any calls and tasks in progress
  • Attend formal and informal training sessions to enhance their knowledge and progress to the next engineering position
  • Be available to work as a member of the support desk team working on a 24 x 7 rotating shift system that includes weekends and bank holidays

Knowledge Skills and Experience:

Essential

  • Excellent communication skills
  • Use of Windows and computing technology
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Visio
  • Awareness of networking technologies
  • Basic knowledge of the Internet and Internet Protocols

Desirable

  • Computing or Networking recognised Certification (e.g CompTIA Networking+, CCNA, CCSA)
  • Additional Language French/German/Spanish preferred

If you are looking for an opportunity to manage your own training and progression fully supported within an IT support role. Available to work as a member of the support desk team working in the Bracknell office on a 24 x 7 rotating shift system that includes weekend and bank holidays, then please forward your CV and details to our recruitment team today.

From the smart phone in a user’s hand to complex solutions powering a global enterprise, Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialised skills and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance.

IT
Chineham
14 employees