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Policy Enforcement Manager (Hate Speech), Trust and Safety

Job in Dublin, Ireland
Posted

Degree level

Bachelor

Job function

IT

Required language

English (Fluent)

Work experience

1 to 3 years

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Minimum qualifications:

  • Bachelor's degree in Business, related field or equivalent practical experience.
  • Experience working in an operations capacity (e.g. scaled/sales operations, vendor management, process/organizational optimization).
  • Ability to work non-standard hours, including weekends, holidays, and on shift-based schedules.

Preferred qualifications:

  • Experience with identifying abuse trends or working in news or policy.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience with SQL and/or analytical tools.
  • Ability to build relationships with cross-functional partners across geographies.
  • Demonstrated analytical skills, including using data to drive strategy and business action.
  • Demonstrated business judgment and developed influencing and communication skills.

About the job

Fast-paced, dynamic and proactive, YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Policy Enforcement Manager, you'll be responsible for ensuring that we deliver on our end-to-end performance goals for your assigned policy area. You'll help to implement and enforce our policies across millions of videos. This includes finding the right balance between removing content that violates our community guidelines, while retaining approved content. 

You'll define the operational plan and implement it globally, working with stakeholders in Engineering, Vendor Operations, Analytics, Policy and Legal. You ensure that we deliver innovations to automate as much as possible, while improving quality, and acting as the escalation point to the vendor team in complex cases.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Responsibilities

  • Research and stay up-to-date on key trends and suspicious patterns across policy areas.
  • Oversee enforcement quality across policy areas, including calibrations with vendor teams.
  • Work cross-functionally, think strategically, and keep our users safe while protecting free speech.
  • Review controversial and offensive video content in-line with YouTube’s community guidelines.
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About Google
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Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on...

IT
Dublin
75,000 employees