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Solutions Consultant Manager, Platforms and Ecosystems

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience in driving business strategies.
  • Stakeholder management experience.
  • Experience in people management/leadership and experience in program management.

Preferred qualifications:

  • Effective analytical skills with a demonstrated track record of driving results.
  • Ability to build and maintain effective working relationships within a complex international organization.
  • Ability to work independently across multiple concurrent initiatives in a fast-paced environment with evolving priorities.
  • Proven leadership and direct management skills. Ability to develop and inspire team members.
  • Excellent communication and influencing skills, with the ability to create and gain support for a compelling vision.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

We are committed to building an ever more diverse, equitable, and inclusive gUP, and consider this the foundation upon which individual, team, and user success are built. We're also committed to innovation not only in the content of our work, but in the way we work. Check out this blog post on our Chameleon program.

As a Solutions Consultant Manager, you'll lead a team of Product Support Managers to build and manage dynamic, high-quality scaled support experiences for product users. You'll create and launch new support operations, driving an innovative community and social strategy across consumer products. You'll lead complex, international programs, and partner cross-functionally to surface actionable user insights. You'll oversee testing and experimentation efforts, with the goal of scaling proven best practices across teams to increase community and social engagement, product adoption, issue resolution and user retention.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Lead and coach a high-performing team to define and deliver effective support operations for our users across international markets.
  • Identify and oversee data-driven analyses and initiatives to improve the user experience.
  • Work closely with and influence cross-functional partners to improve products, policies and processes that deliver the best user experience.
  • Drive innovation and experimentation in leading scaled support channels targeting a variety of user needs from emerging markets to premium products.

Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on…


Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on contributor, and everyone wears several hats. Because we believe that each Googler is an equally important part of our success, no one hesitates to pose questions directly to anyone, at any level, in the company.

IT
Dublin
75,000 employees