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Technical Account Manager, Global Customer Care (German)

Posted 25 Mar 2024
Work experience
0 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
German (Fluent)
English (Fluent)

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Minimum qualifications:

  • Bachelor's degree in a technical field or equivalent practical experience.
  • Experience in troubleshooting web technologies, such as XML, JavaScript, Flash, HTML and HTML5.
  • Experience with coding in languages such as Python or Java and experience with SQL.
  • Ability to speak and write in English and German fluently and idiomatically.

Preferred qualifications:

  • Ability to collaborate and work across geographically dispersed functions.
  • Data analysis and data-driven decision-making skills.
  • Excellent project management skills and attention to detail.
  • Excellent written and verbal business communication and presentation skills.

About the job

As a Technical Account Manager, you are responsible for providing technical solutions and managing relationships with Google's largest and most strategic online publishers. As a liaison between clients and our technical staff, you flawlessly lead deployments, implementations and integrations of a variety of our product lines (such as Search, Mobile, Video and Commerce). From monitoring product performance to debugging and troubleshooting product code, you are the resident expert that addresses partner needs. You are a technical expert with an entrepreneurial drive and passion for client management.

As a Technical Account Manager, you will serve as liaison between key partners and Google's Engineering and Sales teams. In this role, you will identify new opportunities where our products can better help our partners’ businesses. You possess excellent technical skills to troubleshoot issues and have demonstrated people skills as well.

The Global Customer Care team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Help partners in their challenges by delivering innovative and scalable solutions to their problems, troubleshooting their issues and performing implementation reviews.
  • Advocate new product features and ensure the resolution of technical challenges.
  • Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success and improve product offerings by providing client feedback on features to Product Management and Engineering teams.
  • Guarantee the technical aspects of client integrations by providing necessary documentation and technical guidance.
  • Analyze and optimize the development of existing clients to ensure their success.

Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on…


Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on contributor, and everyone wears several hats. Because we believe that each Googler is an equally important part of our success, no one hesitates to pose questions directly to anyone, at any level, in the company.

IT
Dublin
75,000 employees