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Save Could Technical Solutions Engineer, Open Source (Chinese, Japanese)

Job in Dublin, Ireland
Posted

Degree level

Bachelor

Job function

IT

Required languages

Chinese (Fluent)
Japanese (Fluent)
English (Fluent)

Work experience

0 to 3 years

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Minimum qualifications:

  • Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.
  • Experience owning and advocating for customer issues or needs.
  • Experience reading or debugging code.
  • Ability to speak and write in English and Japanese or Chinese fluently and idiomatically.

Preferred qualifications:

  • Experience with Cloud technology solutions and/or running and supporting large complex systems at scale.
  • Experience developing applications.
  • Outstanding troubleshooting, attention to detail, and communication skills (both verbal and written) in a fast-paced setting. 

About the job

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

When things go wrong, the buck stops with you: even with the most well-engineered products, customers need help. Our Technical Solutions Engineers step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible. The best time to solve a customer issue is before it happens by working to identify the root problem and use your first hand experience to work with a team of engineers. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customer obsession: you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. 

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

Responsibilities

  • Own the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple product and engineering teams on understanding ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
  • Proactively understand customer issues and advocate for their needs with cross functional teams like Product Management or Software Engineering.
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About Google
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Though Google has grown a lot since it opened in 1998, we still maintain a small company feel. At lunchtime, almost everyone eats in the office café, sitting at whatever table has an opening and enjoying conversations with Googlers from different teams. Our commitment to innovation depends on everyone being comfortable sharing ideas and opinions. Every employee is a hands-on...

IT
Dublin
75,000 employees