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Client Service Manager - Transfer Agency

Posted 23 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Degree level
Required language
English (Fluent)

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CLIENT SERVICE SPECIALIST

The role will focus on clients that receive the Transfer Agency services. The successful candidate will act as the Client Service Specialist ensuring the smooth delivery of our services.

THE ROLE INVOLVES

  • Working with the clients, Relationship Managers and operational teams to ensure the consistent and high quality delivery of client service.
  • Ensuring relevant key performance indicators are in place to measure performance and are reported to the client within agreed timetables.
  • Developing an understanding of each client’s strategic goals and identify ways in which we can help them achieve their objectives to our mutual benefit.
  • Maintaining and developing close working relationships with other areas, such as dealing, registration, distributions and other internal areas such as the Relationship Managers participating in service reviews where required.

THE SUCCESSFUL CANDIDATE WOULD BENEFIT FROM HAVING

  • A good understanding of UK Transfer Agency processes and products.
  • Experience of managing client relationships, delivering excellent client service and, tackling a broad spectrum of client related queries.

CORE COMPETENCIES

  • Relationship Management
  • Stakeholder Management
  • Client orientation
  • Impact and Influence
  • Excellence in execution

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking to corporations, institutions, affluent families and individuals. Founded in Chicago in 1889, Northern Trust has offices in the United States in 19 states and Washington, D.C., and 20 international locations in Canada, Europe, the Middle East and the Asia-Pacific region.
As of…


Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking to corporations, institutions, affluent families and individuals. Founded in Chicago in 1889, Northern Trust has offices in the United States in 19 states and Washington, D.C., and 20 international locations in Canada, Europe, the Middle East and the Asia-Pacific region.

As of March 31, 2018, Northern Trust Corporation had:

$10.8 trillion in assets under custody/administration
$8.1 trillion in assets under custody
$1.2 trillion in assets under management
$130 billion in banking assets

For over 129 years, Northern Trust has earned distinction as an industry leader for exceptional service, financial expertise, integrity and innovation.

We seek qualified people for a wide range of challenging positions and who are interested in building a career with a global growth company, excel in a team oriented environment, yet respect others and have strong values and principles.

The Northern Trust Company is an equal opportunity employer and affords equal opportunities to qualified individuals in all phases of employment.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email MyHRHelp@ntrs.com or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Finance & Banking
London
10,000 employees