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Senior Web Analyst

Posted 22 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Do you want to make global impact at a scale-up backed by the world’s #1 in logistics industry?

The Twill mission is to disrupt the consolidated logistics industry and ‘make shipping simple’ – as easy as booking airline tickets, a taxi or hotel. Only two years young we are just at the beginning of an exciting journey. We want to remove the logistical barriers of international trade (freight forwarding) for small to midsize customers – a huge global market. And we need your help in ensuring our platform is completely customer centric and our customer experience is world class.

As Senior Web Analyst you make sure product team drives actions and product improvements based on the insights you deliver. You’re responsible for the collection of the user interactions with our product (Google Analytics) and measure what users think of our product and investigate why users do what they do, to drive the right actions and product improvements.

Moreover you will be responsible for all technical developments in Web Analytics domain at Twill. You’ll support Product Owners and Marketeers to set-up and implement measurement plans. You are eager to test new functionalities in Google Analytics 360 Suite. You share your technical knowledge with colleagues and keep developments in the Internet landscape closely monitored.

The Senior Web Analyst works from a solid understanding of technology and business and you will play a pivotal role in realizing it.

Here is a bit of flavour of what you will be working on:

  • Convert business goals into measurable KPI’s, define metrics and develop dashboards, reports and insights
  • Translate web statistics to recommendations to improve the websites and marketing campaigns
  • You’ll lead out technical implementations of new features using various tag management tools such as Google Tag Manager
  • Gather user feedback, measure user satisfaction and observe user behavior with f.e. Hotjar
  • Define and implement A/B testing strategy for product development (Google optimize)
  • Provide implementation stories to IT/front-end developers
  • Collaborate with Analysts, Product Owners, and marketeers to deliver results

WHAT YOU CAN EXPECT FROM US

You will have the opportunity to make big impact, having responsibility of the design of the web data domains that would boost insights driven culture among Twillers. We like to have fun. There is no sense in coming to work every day if you don’t like the people you work with.

Free drinks and lunch, daily fresh fruit and the best coffee (with a cookie) you could wish for. A great place to work, only 600 meters walking distance from The Hague Central Station. A laptop and a mobile phone. Huge learning and growth opportunities that includes a sizeable training budget of per year, 30 holiday days, travel/commuting allowance and contribution to your pension scheme.

WHAT WE EXPECT FROM YOU

  • Engage with stakeholders to understand business problems and build hypothesis.
  • Able to clearly communicate and with conviction complex analysis – and translate these into actionable insights to stakeholders from different levels and functions.
  • Able to communicate design solutions effectively to Product Owners, Data Engineers and senior internal and external stakeholders
  • Experience with A/B testing including tools like Google Optimize is a strong bonus

Your profile

  • 3 - 5 years of experience in a relevant role
  • Bachelor or Master degree aimed at building websites and related technology;
  • You have at least 3 years of experience with web analytics tools and have knowledge about implementation of these tools (e.g. Google Analytics, Google Data Studio, Google Tag Manager, Hotjar, Tealium)
  • You have technical knowledge of JavaScript and SQL
  • You are data driven and have solid analytical and Excel skills
  • You're ambitious, you always want to know more about your field and you look forward to continuous learning
  • Ability to quickly adapt to rapidly evolving and changing business priorities, along with delivering programs leveraging technology and innovation
  • A result driven team player
  • Fluent written and spoken English

Note: You are working, or are eligible to work as EU-citizen, in the Netherlands.

ABOUT TWILL

Twill is a scale-up (approx 150 people globally), but we have the resources and benefits of Maersk, a global leading player in logistics (76.000 people in 130 countries). We are strategically important to Maersk because Twill is the digital frontrunner – we add value to the logistics process by providing (small to midsize) customers with instant quotations as well as full transparency of the shipping process, simple document management and excellent reporting tools.

Our current team of 25 engineers, working within 6 scrum teams, in The Hague and Gdansk are comprised of the best and brightest across fields, from industry experts, to digital designers, to developers. And we are united by a single mindset – one that encourages creativity, risk-taking, and a “take charge” attitude. Are you ready to shake things up?

INTERESTED?

Then it’s up to you now! You have the opportunity to instantly convince us by sending your CV to us. We will contact you within 1-2 working days and inform you about the next steps.

QUESTIONS ABOUT THIS VACANCY?

To get the full story about this vacancy or the application procedure, please contact our Global Recruiter, Esteve Hartensveld through email, esteve.hartensveld@twill.net.

Please note that technical evaluation and online testing are part of the selection process.

Twill embraces diversity. Not only because it makes our work better; it’s also more fun. Obviously, we don’t care about where your cradle is nor about the color of your birth card. Do you believe in something or nothing? Are you walking hand in hand with Henry or Henriette? We find it interesting, but it doesn’t matter. As long as you are an entrepreneur and optimistic and want to use all your talent for Twill.

Twill is a digital freight forwarder that enables you to manage and monitor your shipments online – from quotation, to documentation, to tracking, to delivery. Shipping made simple.

Logistics
Den Haag
125 employees