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Customer Service Intern

Posted 27 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
German (Fluent)
English (Fluent)

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Tiqets is one of the fastest-growing tech scale-ups in the Netherlands. To keep it moving fast and making culture more accessible, we’re hiring a Supply Coordination Intern to join us!

Who are we?

We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right?

We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as our Customer Service Intern, send us your resume. We might be looking for YOU!

What you will do

During your internship you will be part of our ambitious and dynamic Customer Service team. You’ll answer B2C and B2B questions through phone, email and WhatsApp. A great opportunity to further develop your communication skills. Moreover, as part of the CS team you’re the voice of the customer within the company. You will therefore be expected to convert customer questions and reviews into concrete action points and develop solution-oriented project(s) to increase our customer satisfaction rate.

Qualifications

  • You’re enrolled as a student in a relevant study (i.e Communication, Hospitality, Business studies)
  • You're available to start in August or September 2019 (or sooner if possible) for a period of 6 months
  • You are communicative, honest, easily adaptable and with a positive attitude
  • Proactivity, curiosity and creativity are all part of your personal characteristics
  • You’re excited to work on projects which add value and increase our customer satisfaction rates
  • Native French/Italian/Spanish/Dutch/German/Portuguese/Chinese speaker + fluent in English (third language is a plus)

Perks & Benefits at Tiqets

  • Young, dynamic, international working environment
  • Bright, welcoming office located in the centre of Amsterdam
  • Opportunity to make an impact in the fastest growing tech scaleup
  • 20% personal Tiqets discount code to explore great museums/venues worldwide
  • Our well-known annual ski trip
  • Tiqets academy
  • Tuesday's Pizza & beer sessions & Friday drinks
  • Summerparty
  • Competitive internship allowance
  • Fun, sociable events in and out of the office
  • Travel costs benefit

Making culture more accessible!
Tiqets is an innovative ticketing platform that is revolutionising the way visitors discover, buy and use tickets for museums, shows and attractions around the world. Our team of Tiqeteers is working passionately to make culture more accessible by offering our customers the easiest way to enjoy culture & entertainment.

IT
Amsterdam
Active in 8 countries
210 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Surya Teja Gutta

Head of Consumer Traffic

Surya Teja Gutta

There’s something really nice about the Tiqets culture – everybody from day one is already very nice and welcoming. They’re proud to show you Tiqets. That’s what I find really fascinating about the people – they are so kind. It is fun to hang out with people in and outside the office.

Kim de Lumley Woodyear

Regional Manager of France

Kim de Lumley Woodyear

I cherish the moments when colleagues from our headquarters in Amsterdam visit our office in Paris. Those face-to-face interactions go a long way in building connections beyond virtual communication.