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Application Management Specialist

Posted 21 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

The role supports the Zapp Applications by ensuring a consistent and successful level of support is delivered to Zapp Participants and relevant application remediation can take place when required across Zapp platform. Some of the main responsibilities in participant facing environments includes, support during on-boarding, testing, accreditation and go-live phases.

Customer Facing Environments Support Activities:

  • 3rd line support for all Zapp Core Applications by taking ownership of technical recovery activities.
  • Technical Onboarding of the zapp customers.
  • Support participant testing and accreditation phases.
  • Communication with global support teams(1st/2nd level) and resolve participant facing issues.
  • Triage Infrastructure related incidents and coordinate with infrastructure resolver groups.
  • Support application/infrastructure upgrades during the testing and implementation phases.
  • Coordination of activities across the full supply chain including all 3rd Parties

Operational Readiness:

  • Perform and coordinate operational readiness testing (Monitoring & Business Schedules)

Release and Implementation:

  • Support releases into the controlled/production environments.
  • Maintain all Configuration Items (CI) data for various environments.

As a technology company in the global payments business, we operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.

IT
London
1,400 employees