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Channel Manager Support Executive

Posted 26 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Job description

Channel Manager Support Executive

Miki Travel are looking for individuals who are passionate about travel and motivated to join a growing organisation.

Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

We facilitate individual travel by providing a vast array wholesale hotel accommodation and related online products to a global marketplace.

About the department

The Connectivity team are responsible for ensuring the system connections between Miki Travel and our Hotel partners are working to an optimal level, passing competitive rates on to our client network, mitigating any challenges experienced with the connections and presenting new ideas for future developments.

Job purpose

We are currently looking to recruit a Channel Manager Support Executive to join our Connectivity team within the eBusiness Department.

This new role is focused on ensuring the successful integration of new Channel Manager product as well as the maintenance and development of existing connections, under the leadership of the Connectivity Supervisor. The Channel Manager Support Executive will also be responsible for all training and ongoing support related to our Channel Manager systems.

  • Support the Account Manager looking after Channel Manager and other product connectivity solutions to maintain and develop new and existing accounts.
  • Acquire an understanding of the internal operating system.
  • Lead all training for the loading and maintenance of Channel Manager and other dynamic product to groups, individuals or remotely based staff.
  • Research, plan and prepare training materials and sessions to include ongoing training covering new features or system changes.
  • Develop a complete working knowledge of our Channel Manager solution (XML Travelgate), as well as any additional solutions which may be added for the future.
  • Support the Implementation team with existing and newly contracted supplier agreements, facilitating the supply of property / rate / room information etc.
  • Work with Support and Purchasing teams to identify opportunities for additional product.
  • Keep the business informed of any supplier / industry / connectivity issues which may impact the business.
  • Proactively use our Business Intelligence systems to run and analyse reports to identify potential issues or opportunities for revenue growth.
  • Run quality checks on existing connections to ensure they are fit for purpose.
  • Collate all information related to product launches and updates and communicate to relevant business partners, both internal and external, to ensure product distribution opportunities are maximised.
  • Support the Connectivity Operations team and provide team cover when required

Skills and Experience

Relevant skills / characteristics

  • The ability to independently identify current/potential problems and determine the best solution by involving the appropriate resources.
  • Ability to work on and manage multiple projects from inception through completion and manage own workload and priorities.
  • A passion for data analysis and troubleshooting.
  • High level of accuracy and attention to detail.

Required experience / knowledge

Essential

  • Working knowledge of Microsoft Office and Google applications

Desirable

  • Travel background, ideally with a good understanding of hotel connectivity protocols, front-end UI and mid office systems and business applications.
  • Ability to read and understand XML logs.
  • Knowledge of dynamic contracts and how a contract is created.

With 50 years’ experience in the wholesale travel industry, Miki Travel offers an exciting international working environment and you will be based in our contemporary offices in central London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as flexi-time working hours (based on 7,5 hours from Monday to Friday).

As one of the largest and most experienced wholesale tour operators in Europe, Miki offers the travel industry an unrivalled service.
Our powerful worldwide computer network allows our Sales and Operational offices to communicate directly with one another in all matters from initial pricing to on the road co-ordination.

Leisure, Travel & Tourism
London
500 employees