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Amazon Delivery Station Liaison

Posted 25 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

The Delivery Station Liaison (DSL) provides localised in-station customer service to enable a real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages. The DSL can also provide information to customers on how Amazon is resolving potential delivery issues affecting them.

The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of a Manager as he/she will work remotely. Excellent individual problem-solving and analytical skills are used to provide a timely solution and delivery of the required package. You will be expected to work independently with a high degree of accuracy.

Role and Responsibilities

  • Communication with both internal and external customers regards delivery methods.
  • Conflict resolution to provide the best customer solution.
  • Problem solve to arrange appropriate solutions to suit customer needs.
  • Work independently, make complex investigation decisions with little to no guidance.
  • Handling both verbal and written contacts.
  • Liaising with 3rd party carriers.

BASIC QUALIFICATIONS

Preferred Qualifications/Experience

  • 1-2 years customer service experience
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Strong in both written and verbal English
  • Self-disciplined, quick self-learning, diligent and proactive
  • Able to Travel for 1 week of Training

Amazon’s mission is to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from website to e-commerce and publishing partner to development platform is driven by the pioneering spirit that is part of the company’s DNA. The world’s brightest technology minds come to Amazon to research and develop new technologies…


Amazon’s mission is to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from website to e-commerce and publishing partner to development platform is driven by the pioneering spirit that is part of the company’s DNA. The world’s brightest technology minds come to Amazon to research and develop new technologies that improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still Day 1 at Amazon.

More than 230,000 employees worldwide keep the wheels turning at Amazon, with corporate offices, fulfilment centers and development centres across the globe. Amazon is looking for ambitious and enthusiastic graduates and interns across our roles in E-Commerce, Finance, Technology and Operations.

We are open to all degree disciplines and have hundreds of intern and graduate opportunities across the EU in: UK, Luxemburg, Spain, Italy and Germany.

Retail
London
240,000 employees

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